Dan O'Connor

4 Magic Phrases You Can Use to Get Out of Any Jam

Article posted on Friday, November, 6th, 2009 at 2:27 am

Whether dealing with difficult people at work, or simply polishing your effective communication skills, power phrases should always be part of your communication arsenal.

The following four power phrases are generally part of any onsite communication training program I deliver, and I hope they help you effectively deal with difficult people, or take your professional communication skills up a notch!
Do you ever find yourself at a loss for words? Do people say things to you, or ask you things that leave you speechless? How unstoppable a communicator are you? Improve your verbal communication skills starting today by using these 4 magic power phrases:

That’s interesting; tell me more.
That’s interesting; why would you ask that?
That’s interesting; why would you say that?, and
That’s interesting: why would you do that?

With these four phrases, you should be able to respond rather than react to just about anything. Remember, getting out of the reaction mode and into the response mode is step one in developing your communication skills.
Having power phrases such as these help you to respond, rather than react, when people say things that might “catch you off guard.” Try using at least one of the above phrases today, and watch the result you’ll get!

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