Can You Spot the Fake Smile?

Article posted on Thursday, March, 4th, 2010 at 6:49 am

Dan OConnor uses this as part of his professional communication training and boxles thinking training.

Empathy is a crucial skill we must develop for boxless, or r-directed (right-brain directed) thinking. This is a great resource to test your skills. Give it a whirl, and let us know what you think!

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  1. Marcia says:
    March 4, 2010 at 4:51 pm

    I SO NAILED THIS!
    Marcia Rhenner, MSP

  2. Toni says:
    March 8, 2010 at 7:02 pm

    12 out of 20. Guess not to bad, but not great either. I will have to pay more attention in the future. How does one see a smile over the phone? Must be in the voice!

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