Comments for Professional Communication Skills Training | Keynote Speaker and Communication Trainer | Dan O'Connor http://powerdiversity.com Dan O'Connor delivers communication advice, blogs, audios, and training resources to help you improve your professional communication and customer service skills. Sat, 05 Jun 2010 14:34:13 -0500 http://wordpress.org/?v=2.8.5 hourly 1 Comment on How to Deal with time-wasters, time-suckers, and pests at work by Amy B. http://powerdiversity.com/how-to-deal-with-the-time-sucker-the-pest-or-time-waster-at-work/comment-page-1#comment-73 Amy B. Sat, 05 Jun 2010 14:34:13 +0000 http://powerdiversity.com/?p=1113#comment-73 The Amyloidosis Foundation estimates that approximately 3,000 people are diagnosed with amyloidosis each year in North America and that blood cancers overall have increased more than 40% in the last decade. The Amyloidosis Foundation estimates that approximately 3,000 people are diagnosed with amyloidosis each year in North America and that blood cancers overall have increased more than 40% in the last decade.

]]> Comment on How do I get rid of Davey’s Sniper? by Jean Marie http://powerdiversity.com/how-do-i-get-rid-for-daveys-sniper/comment-page-1#comment-65 Jean Marie Tue, 23 Mar 2010 21:59:40 +0000 http://powerdiversity.com/?p=1108#comment-65 Well now, I think that Mr. Witte's comments are right-on! The only change I might make is--I'd move directly to the castration part, collecting my $200 as I passed GO. I'll be anxious to hear Dan's response to the original writer--and perhaps to Joe.... Jean M Well now, I think that Mr. Witte’s comments are right-on! The only change I might make is–I’d move directly to the castration part, collecting my $200 as I passed GO.
I’ll be anxious to hear Dan’s response to the original writer–and perhaps to Joe….
Jean M

]]> Comment on How do I get rid of Davey’s Sniper? by joe witte http://powerdiversity.com/how-do-i-get-rid-for-daveys-sniper/comment-page-1#comment-64 joe witte Tue, 23 Mar 2010 21:47:35 +0000 http://powerdiversity.com/?p=1108#comment-64 First, confront this jackass 1 on 1. Some people, when confronted privately, tend to soften. Speak clearly, give them speficifs about their actions, how they hurt, and ask them kindly to alter methods. If this doesn't work, then you have an obligation to go to your superior and make a formal complaint. If your supervisor doesn't take action, make a written complaint, and encourage others how are frustrated to do the same. if that doesn't work... castrate him. First, confront this jackass 1 on 1. Some people, when confronted privately, tend to soften. Speak clearly, give them speficifs about their actions, how they hurt, and ask them kindly to alter methods. If this doesn’t work, then you have an obligation to go to your superior and make a formal complaint. If your supervisor doesn’t take action, make a written complaint, and encourage others how are frustrated to do the same. if that doesn’t work… castrate him.

]]> Comment on How to Deal with time-wasters, time-suckers, and pests at work by Harold Wright http://powerdiversity.com/how-to-deal-with-the-time-sucker-the-pest-or-time-waster-at-work/comment-page-1#comment-63 Harold Wright Sun, 21 Mar 2010 00:00:19 +0000 http://powerdiversity.com/?p=1113#comment-63 I loved this article and I'll be making my Availibility Monitor! Great phrases to gain their commitment to leave me alone without sounding ugly... great stuff...thanks DAN! I loved this article and I’ll be making my Availibility Monitor! Great phrases to gain their commitment to leave me alone without sounding ugly… great stuff…thanks DAN!

]]> Comment on 6 Steps to Handling a Cry-Baby at Work by Alicia Bernelle http://powerdiversity.com/6-steps-to-handling-a-cry-baby-at-work/comment-page-1#comment-61 Alicia Bernelle Tue, 16 Mar 2010 21:17:06 +0000 http://powerdiversity.com/?p=1058#comment-61 Dan, you gave us this technique last year in Memphis, and I tried it--just once--on the office crier. She hasn't shed a tear in the office, since. I think it's important to save this technique for repeat offenders. You wouldn't want to use it if someone really was having a serious problem and a bad day! It's those chronic criers that you need to shut down, right? Alicia--otherwise known as Red Dan, you gave us this technique last year in Memphis, and I tried it–just once–on the office crier. She hasn’t shed a tear in the office, since. I think it’s important to save this technique for repeat offenders. You wouldn’t want to use it if someone really was having a serious problem and a bad day! It’s those chronic criers that you need to shut down, right?
Alicia–otherwise known as Red

]]> Comment on Communication Between the Sexes: “Position” Yourself Carefully When Talking to Men at Work by Phoebe Milken http://powerdiversity.com/position-yourself-carefully-when-talking-to-men-at-work/comment-page-1#comment-58 Phoebe Milken Wed, 10 Mar 2010 15:58:59 +0000 http://powerdiversity.com/?p=1041#comment-58 Is this called sidling up? IT'S VERY FLIRTATIOUS, and I love it! Basically women can outwit men if they just manipulate them, and flirtation is a good start. I have a sister who just bought a Persian rug at wholesale because she sidled up to the salesman, touched his elbow ever so gently, and lowered her head just a tiny bit, as though she was embarrassed. He thought she was flirting, when actually she was negotiating, and she won the negotiations. BTW, she's 69 years old, and he was in his forties. NOW THAT'S FUNNY! I'm in my 60's, and still learning about men and about communication. Thanks, Honey. Is this called sidling up? IT’S VERY FLIRTATIOUS, and I love it! Basically women can outwit men if they just manipulate them, and flirtation is a good start. I have a sister who just bought a Persian rug at wholesale because she sidled up to the salesman, touched his elbow ever so gently, and lowered her head just a tiny bit, as though she was embarrassed. He thought she was flirting, when actually she was negotiating, and she won the negotiations. BTW, she’s 69 years old, and he was in his forties. NOW THAT’S FUNNY! I’m in my 60’s, and still learning about men and about communication. Thanks, Honey.

]]> Comment on Can You Spot the Fake Smile? by Toni http://powerdiversity.com/can-you-spot-the-fake-smile/comment-page-1#comment-57 Toni Mon, 08 Mar 2010 19:02:48 +0000 http://powerdiversity.com/?p=1017#comment-57 12 out of 20. Guess not to bad, but not great either. I will have to pay more attention in the future. How does one see a smile over the phone? Must be in the voice! 12 out of 20. Guess not to bad, but not great either. I will have to pay more attention in the future. How does one see a smile over the phone? Must be in the voice!

]]> Comment on Can You Spot the Fake Smile? by Marcia http://powerdiversity.com/can-you-spot-the-fake-smile/comment-page-1#comment-55 Marcia Thu, 04 Mar 2010 16:51:44 +0000 http://powerdiversity.com/?p=1017#comment-55 I SO NAILED THIS! Marcia Rhenner, MSP I SO NAILED THIS!
Marcia Rhenner, MSP

]]> Comment on How to Answer the Phone Like a Pro in 5 Easy Steps by Dan O'Connor http://powerdiversity.com/how-to-answer-the-phone-like-a-pro-in-5-easy-steps/comment-page-1#comment-54 Dan O'Connor Sat, 27 Feb 2010 03:58:58 +0000 http://powerdiversity.com/?p=934#comment-54 Carla, thanks for your kind words. If there is anything else I can do for you, please don't hesitate to ask. I remember you from Los Gatos. Who could forget those hats!!! Carla, thanks for your kind words. If there is anything else I can do for you, please don’t hesitate to ask. I remember you from Los Gatos. Who could forget those hats!!!

]]> Comment on How to Answer the Phone Like a Pro in 5 Easy Steps by carla mahan http://powerdiversity.com/how-to-answer-the-phone-like-a-pro-in-5-easy-steps/comment-page-1#comment-53 carla mahan Sat, 27 Feb 2010 03:54:36 +0000 http://powerdiversity.com/?p=934#comment-53 Whoa, I am so impressed with Mr. Dan O'Connor. He is the real deal and I knew that he was special when he gave us his wisdom in Los Gatos. I read your thought for the day each and everyday and it gives me such joy. thanks, Dan, for being my inspiration! Carla Whoa, I am so impressed with Mr. Dan O’Connor. He is the real deal and I knew that he was special when he gave us his wisdom in Los Gatos. I read your thought for the day each and everyday and it gives me such joy. thanks, Dan, for being my inspiration!
Carla

]]> Comment on People Act Differently in the Light by Jakie Esquavera http://powerdiversity.com/people-act-differently-in-the-light/comment-page-1#comment-52 Jakie Esquavera Mon, 22 Feb 2010 03:39:31 +0000 http://powerdiversity.com/?p=976#comment-52 If you want proof of this, play an on-line game, and check out how people are when they are acting totally anonymously. It's very revealing. Jakie If you want proof of this, play an on-line game, and check out how people are when they are acting totally anonymously. It’s very revealing.
Jakie

]]> Comment on How to Answer the Phone Like a Pro in 5 Easy Steps by Sherri http://powerdiversity.com/how-to-answer-the-phone-like-a-pro-in-5-easy-steps/comment-page-1#comment-50 Sherri Fri, 19 Feb 2010 00:33:16 +0000 http://powerdiversity.com/?p=934#comment-50 Marty, you are the man. If everyone in your organization used this script, your customers would all be impressed with the level of professionalism LogoDesignGuru would project. You would go from A to A+--a grade to which you've been accustomed since Nativity Grade School in Fargo, ND. Sherri, Dan's PA in Guadalajara Marty, you are the man. If everyone in your organization used this script, your customers would all be impressed with the level of professionalism LogoDesignGuru would project. You would go from A to A+–a grade to which you’ve been accustomed since Nativity Grade School in Fargo, ND.
Sherri, Dan’s PA in Guadalajara

]]> Comment on How to Answer the Phone Like a Pro in 5 Easy Steps by Martin http://powerdiversity.com/how-to-answer-the-phone-like-a-pro-in-5-easy-steps/comment-page-1#comment-49 Martin Thu, 18 Feb 2010 22:41:19 +0000 http://powerdiversity.com/?p=934#comment-49 This is AWESOME. I know it seems simple, but it is super important. This has really helped to create consistency in our office when it comes to answering the phone. This is AWESOME. I know it seems simple, but it is super important. This has really helped to create consistency in our office when it comes to answering the phone.

]]> Comment on The Wicked Witch Was Set Up by Kenny Redding--Atlanta--with the beard! http://powerdiversity.com/the-wicked-witch-was-set-up/comment-page-1#comment-47 Kenny Redding--Atlanta--with the beard! Fri, 05 Feb 2010 06:08:35 +0000 http://powerdiversity.com/?p=796#comment-47 Dan, I attended one of your professional communication training workshops about a year ago, and have been following your communication training podcasts and blogs ever since. I really appreciate all the help you've given me. It's helped me not just in my professional life, but even more with my romantic relationships :-). I really appreciate your inspirational thoughts for the day. Keep it up. Dan, I attended one of your professional communication training workshops about a year ago, and have been following your communication training podcasts and blogs ever since. I really appreciate all the help you’ve given me. It’s helped me not just in my professional life, but even more with my romantic relationships :-) . I really appreciate your inspirational thoughts for the day. Keep it up.

]]> Comment on The 1 Interview Question Job-Seekers Must Ask Every Time by Elizabeth Harris http://powerdiversity.com/the-1-interview-question-job-seekers-must-ask-every-time/comment-page-1#comment-46 Elizabeth Harris Fri, 05 Feb 2010 06:06:04 +0000 http://powerdiversity.com/?p=801#comment-46 Thanks for the tip Dan! I used it in a recent interview and it worked GREAT! I hope I can see you in person again soon. Thanks for the tip Dan! I used it in a recent interview and it worked GREAT! I hope I can see you in person again soon.

]]> Comment on New Podcast: Miracles are Seen in the Light by Dan O http://powerdiversity.com/new-podcast-miracles-are-seen-in-the-light/comment-page-1#comment-45 Dan O Fri, 05 Feb 2010 06:04:29 +0000 http://powerdiversity.com/?p=903#comment-45 In the podcast, I said the line is, "Miracles can only be seen in the light," instead of the actual quote, which is "Miracles are seen in the light." Just thought I would clarify. A Course in Miracles isn't for everyone. Having said that, I will tell you that I've personally received a lifetime of inspiration on many levels from the Course, and would recommend it to anyone who seeks truth, peace, happiness, and fulfillment in life. In the podcast, I said the line is, “Miracles can only be seen in the light,” instead of the actual quote, which is “Miracles are seen in the light.” Just thought I would clarify. A Course in Miracles isn’t for everyone. Having said that, I will tell you that I’ve personally received a lifetime of inspiration on many levels from the Course, and would recommend it to anyone who seeks truth, peace, happiness, and fulfillment in life.

]]> Comment on Dealing with Difficult People in the Workplace by carla mahan http://powerdiversity.com/dealing-with-difficult-people-in-the-workplace/comment-page-1#comment-44 carla mahan Mon, 25 Jan 2010 07:00:02 +0000 http://powerdiversity.com/?p=770#comment-44 Dan, you are so fabulous and I love the way you present...I attended your seminar in Atlanta and you turned me on to possibilities of surviving a tyrant as a boss...female bosses are the worst but you gave me hope of survivial. God Bless you, Mr. Dan O'Connor! Carla Mahan, Atlanta Macy's Dan, you are so fabulous and I love the way you present…I attended your seminar in Atlanta and you turned me on to possibilities of surviving a tyrant as a boss…female bosses are the worst but you gave me hope of survivial. God Bless you, Mr. Dan O’Connor!

Carla Mahan, Atlanta Macy’s

]]> Comment on Dealing with Difficult People in the Workplace by Virginia Evans http://powerdiversity.com/dealing-with-difficult-people-in-the-workplace/comment-page-1#comment-43 Virginia Evans Sun, 24 Jan 2010 19:19:37 +0000 http://powerdiversity.com/?p=770#comment-43 I agree with the guy who just wrote, and I know one technique you'd never use even tho that that guy recommended it in his article. You'd never tell anybody to use sarcasm. I've never been to one of your seminars, but I've read all your blogs and heard all your podcasts and you'd never tell someone to embarras somebody publicly just to shut them up. There are better ways. Virginia Evans, Montreal I agree with the guy who just wrote, and I know one technique you’d never use even tho that that guy recommended it in his article. You’d never tell anybody to use sarcasm. I’ve never been to one of your seminars, but I’ve read all your blogs and heard all your podcasts and you’d never tell someone to embarras somebody publicly just to shut them up. There are better ways.
Virginia Evans, Montreal

]]> Comment on Dealing with Difficult People in the Workplace by Leo Marconi http://powerdiversity.com/dealing-with-difficult-people-in-the-workplace/comment-page-1#comment-42 Leo Marconi Sun, 24 Jan 2010 19:11:40 +0000 http://powerdiversity.com/?p=770#comment-42 Hi Dan! I went to one of your onsite seminars last year, and I can absolutely tell which two you thought were awesome. Please tell me if I'm right. The first one--begin by examining YOURSELF! (Personal compass and all that--I still work with mine, btw) And the third one--Speak in "I" messages! Did I get them? Leo Marconi, TEXAS! Hi Dan!
I went to one of your onsite seminars last year, and I can absolutely tell which two you thought were awesome. Please tell me if I’m right.
The first one–begin by examining YOURSELF! (Personal compass and all that–I still work with mine, btw)
And the third one–Speak in “I” messages!
Did I get them?
Leo Marconi, TEXAS!

]]> Comment on 5 Danger Phrases Your Children Should NEVER Hear You Say by erin http://powerdiversity.com/5-danger-phrases-your-children-should-never-hear-you-say/comment-page-1#comment-38 erin Tue, 12 Jan 2010 20:17:21 +0000 http://powerdiversity.com/?p=689#comment-38 I am a child and i have heard my parents say all these phrases I am a child and i have heard my parents say all these phrases

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