Dan O'Connor

Advanced free-style scripting and verbal patterns for
telephone professionals

Imagine if everyone in your call center communicated with more
clarity, tact, and finesse even under pressure.

Could your call center be more successful if the representatives were
more strategic, tactical communicators?

Do your customer service agents struggle to find the right words
when the pressure is on?

How would it feel if suddenly everyone in your department
communicated with more power, precision, and empathy, even with
difficult and demanding customers?

“Daniel T. O’Connor was one of the best speakers I’ve heard. He was so motivating, lots of
energy, positive, funny, organized, and presented lots of useful information. An overall amazing
speaker and person. I’m so glad I was able to attend this seminar. I also liked the examples and
situations Daniel used during the seminar. He was able to make everyone in class feel
comfortable and he got us involved in the seminar. Daniel is also so funny. I greatly enjoyed
every moment. Great job Daniel!”

Valerie Kimura, Manager, Honolulu, HI

Whether you’re in sales, customer service, or human resources, now you can learn the same step-by-step communication tactics used by master interrogators, world-class negotiators, and the world’s most powerful communicators, because you’ll learn these skills the same way they learned them. You’ll focus first on theory, then tactics you can use to implement the theory, and then daily tools you can use to master those tactics, and make them your own.

Each participant will also
receive:
Quick-reference flash cards for review
An audio program with the tactics and
tools learned in the workshop, and
Access to on-line follow-up resources
FOR FREE.
This offer is for a limited time only.

Most communication workshops consist only of theory.
Not this one.

After this training you will find, as have thousands of our workshop attendees, that
this is the missing link youʼve been looking for to take your organizationʼs customer
service and communication skills to the next level.

WHAT WILL YOU TAKE AWAY FROM THIS TRAINING COURSE?

In this seminar youʼll learn:

• with more powerful, tactical phrases
• How to more quickly and effectively establish a P-E-C (Personal Emotional Connection) with every customer you speak to
• Brain-training strategies such as 2-step coping statements and hemisphere switching techniques that help you cope and remain level-headed during challenging times
• Free-style scripting techniques that help you hit all of the technical points you need to hit while keeping your individual style and not sounding robotic
• How to identify the 4 core personality types (yes, even over the phone), and adjust your language for each type
• The 4 Magic Phrases you can use to respond to anything while keeping your cool
• How to say “no” in 4-steps so you appear assertive, and not aggressive
• The 3-step bonding tactic you can use to instantly strengthen the relationship you have with your customers
• How to use lead-in lines and closing lines to start and stop speaking with more clarity and finesse
• How to find your professional power tone and use it to connect with customers
• The 6-step listening technique that will help you instantly project the image of an engaged listener
• The 3-step persuasion technique you can use to respond to any objection with tact and skill