Are there people in your organization struggling to deal with difficult, demanding, or challenging customers?

In this on-site keynote or workshop, expert dealing with difficult people trainer and keynote speaker Dan O’Connor gives participants specific skills, strategies, body language maneuvers, verbal patters, tools, and tactics they can immediately implement–starting with the next difficult person they meet. Participants will be clear about what to do, what to say, and how to say it so they feel empowered and take control of their relationships while maintaining an assertive (not aggressive) position.

WHAT WILL YOU TAKE AWAY FROM THIS TRAINING COURSE?

In this training session youʼll learn:

• The secrets master communicators use to keep their cool when dealing with difficult people
• Advanced techniques such as N-L-P and EMDR you can use to create new thought patterns
• What free-style scripting is and how you can use it to defend against verbal assaults
• How to use a power phrase and danger phrase list to boost your communication power
• How you can prevent conflict from manifesting, using effective communication techniques
• Problem-solving verbal patterns and scripts you can use to instantly increase productivity
• How to use defusion tactics to slash the time spent dealing with difficult customers
• How to respond, rather than react, when youʼre confronted with negative or difficult behavior
• A step-by-step process you can use to emotionally disengage from any situation
• How to use magic phrases to respond quickly and effectively when youʼre put on the spot
• Psychological techniques you can use to identify and effectively speak to the 9 different compulsions that contribute to difficult behavior
• How to use personality systems such as the Enneagram to facilitate team-building and increase productivity and effective communication
• Brain-training techniques such as hemisphere switching you can use to control your emotions when youʼre under pressure
• How to quickly find the right words at the right time during difficult situations, and
• Which free tools to use for mastering all of the techniques youʼll learn in the workshop, and the right way to study, so you can develop your skills at lightning speed.

Whether it’s you, a coworker, or your staff who’s struggling, the skills you walk away with after our training will help you maintain control and effectively manage nearly every difficult situation and relationship in your life.

Click here to contact us for a no-obligation quote.

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Click here to check out our course catalog, which includes courses on dealing with difficult people