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	<title>Professional Communication Skills Training &#124; Keynote Speaker and Communication Trainer &#124; Dan O&#039;Connor</title>
	<link>http://powerdiversity.com</link>
	<description>Dan O&#039;Connor delivers communication advice, blogs, audios, and training resources to help you improve your professional communication and customer service skills.</description>
	<lastBuildDate>Wed, 28 Jul 2010 01:25:58 +0000</lastBuildDate>
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		<title>3 Power Phrases + 1 Theory = Communication SuperHero (YOU)</title>
		<description><![CDATA[In today&#8217;s professional communication skills training podcast, Dan teaches you how to implement one of the most important and powerful business principles:  You are not here (at work) to teach other people lessons; you are here to learn lessons from other people. How can you implement that? Using simple Power Phrases often, and with everyone. [...]]]></description>
		<link>http://powerdiversity.com/expert-communication-trainer-motivational-keynote-speaker-free-podcast-power-phrases</link>
			</item>
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		<title>NEW FREE AUDIO: Don&#8217;t be a communication weakling! These Danger Phrases and Power Phrases will help.</title>
		<description><![CDATA[NEW FREE STREAMING AUDIO: We often hear people say (and we too sometimes make the mistake of saying) &#8220;I&#8217;m sorry if&#8230;&#8221; or &#8220;I&#8217;m sorry but&#8230;&#8221;
The worst part is, people are usually apologizing for their gifts!  You&#8217;ll hear things such as, &#8220;I&#8217;m sorry for being so detail oriented.&#8221; or  &#8220;Well, I&#8217;m sorry that I [...]]]></description>
		<link>http://powerdiversity.com/communication-expert-trainer-motivational-keynote-speaker-denver-texas-communication-training</link>
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		<title>10 Common Errors “Spell Check” Won’t Catch</title>
		<description><![CDATA[Great professional writing skills training article. The following is from the Yahoo Shine article entitled 10 Common Errors &#8220;Spell Check&#8221; Won&#8217;t Catch.
While we can rely on a spell checker to catch glaring errors, a computer can’t pick up on all careless mistakes, especially if the word could be correct in a different context. Often word [...]]]></description>
		<link>http://powerdiversity.com/professional-writing-skills-training-workshop-dan-oconnor-communication-trainer</link>
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		<title>Elena Kagan and her 4-Tiered Communication Strategy That You Can Use too</title>
		<description><![CDATA[ NEW FREE STREAMING AUDIO: In our latest Professional Communication Tactics audio series, you&#8217;ll learn to use a simple but powerful professional communication strategy most recently used by Elena Kagan during her supreme court confirmation hearings.
Her strategy was a 4-pronged approach:
1-stay on message
2-use the broken record
3-don&#8217;t take the bait, and
4-don&#8217;t engage.
Professional communication skills trainer and [...]]]></description>
		<link>http://powerdiversity.com/professional-communication-skills-trainer-speaker-podcast</link>
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		<title>Have trouble remembering people&#8217;s names?</title>
		<description><![CDATA[Professional communication skills training always incorporates memory-enhancing tricks and techniques. This is a great short article that gives you many memory exercises, but the best one for me is the name one. I use that all the time, and it works! Check it out at here.
To find out more about techniques used by motivational keynote [...]]]></description>
		<link>http://powerdiversity.com/professional-communication-skills-trainer-motivational-keynote-speaker-dan-oconnor-remember-names</link>
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		<title>THE LESSON: 5 Principles that Help You Identify It</title>
		<description><![CDATA[Are you struggling to find meaning, or learn a lesson from some tragic event or difficult person in your life? In today&#8217;s free inspirational podcast brought to you by motivational keynote speaker and expert professional communication trainer Dan O&#8217;Connor, here&#8217;s what you&#8217;ll learn:
There is a lesson in every struggle we&#8217;ve had, or tragedy we&#8217;ve been [...]]]></description>
		<link>http://powerdiversity.com/motivational-keynote-speaker-communication-trainer-dan-oconnor-audio-podcast</link>
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		<title>10 Great Ways to Ruin Your Professional Image</title>
		<description><![CDATA[Here&#8217;s your visual communication skills training for the day brought to you by on-site communication trainer and motivational keynote speaker Dan O&#8217;Connor:
Wouldn&#8217;t it be nice if we lived in a world where we were judged&#8211;and promoted&#8211;solely on our professional ability?
Well, we don&#8217;t, and &#8220;Professional Communication Skills&#8221; does not  refer only to words.
Everything you say and [...]]]></description>
		<link>http://powerdiversity.com/professional-visual-communication-training-motivational-keynote-speaker</link>
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		<title>Professional Communication Training Tip of the Day&#8211;DANGER PHRASE: &#8220;In my opinion&#8230;&#8221;</title>
		<description><![CDATA[Here&#8217;s a quick and powerful professional communication skills training lesson from communication trainer and motivational keynote speaker Dan O&#8217;Connor:
DANGER PHRASE: &#8220;In my opinion&#8230;&#8221; POWER PHRASE: &#8220;I believe&#8230;&#8221;
When it comes time to give your opinion, don&#8217;t diminish the power of your message by prefacing it with something such as, &#8220;In my opinion&#8230;.&#8221; Doing so tells the [...]]]></description>
		<link>http://powerdiversity.com/professional-communication-training-tip-of-the-day-danger-phrase-in-my-opinion</link>
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		<title>Communication Training: Danger Phrase/Power Phrase</title>
		<description><![CDATA[Here&#8217;s your professional communication skills training for the day delivered by motivational keynote speaker and communication trainer Dan O&#8217;Connor:
Today&#8217;s professional communication tip is simple but powerful. DANGER PHRASE: &#8220;Are you busy?&#8221; POWER PHRASE: &#8220;Do you have a moment?&#8221;
When calling a professional at work, never start the conversation with, &#8220;Are you busy?&#8221;
If someone is at work, [...]]]></description>
		<link>http://powerdiversity.com/professional-communication-skills-training-danger-phrase-power-phrase</link>
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		<title>The Trick to Giving Compliments&#8211;The Right Way</title>
		<description><![CDATA[NEW FREE COMMUNICATION TRAINING AUDIO: Here&#8217;s your professional communication skills training for the day, courtesy of communication trainer and motivational keynote speaker Dan O&#8217;Connor:
When giving compliments&#8211;whether at work or at home&#8211;the goal is to make someone feel good, or activate the right-hand side of their brain. Many times, however, when giving compliments, we make the [...]]]></description>
		<link>http://powerdiversity.com/the-trick-to-giving-compliments-the-right-way</link>
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		<title>Three Golden Rules of Cell Phone Etiquette</title>
		<description><![CDATA[Here&#8217;s your professional communication skills training for the day delivered to you by your favorite communication trainer and motivational keynote speaker Dan O&#8217;Connor.
What does your cell phone&#8211;and the way you use it&#8211;say about you?
Follow these three golden rules of cell phone etiquette to avoid making the most common cell phone faux pas:
1) Your cell phone [...]]]></description>
		<link>http://powerdiversity.com/three-golden-rules-of-cell-phone-etiquette</link>
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		<title>The 2 Things Every Customer Wants to Hear From You&#8211;Do you know what they are?</title>
		<description><![CDATA[NEW FREE ON-LINE STREAMING AUDIO:Here’s your daily professional communication skills training lesson  from communication trainer and motivational keynote speaker Dan  O’Connor:
Do you know the two things that every customer is waiting to hear  from you? They want to know that they have come to the right place and  they have found [...]]]></description>
		<link>http://powerdiversity.com/the-2-things-every-customer-wants-to-hear-from-you-do-you-know-what-they-are</link>
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		<title>How to Add More Power to Your Exit Lines</title>
		<description><![CDATA[Here&#8217;s your free professional communication skills training tip for the day from communication trainer and motivational keynote speaker Dan O&#8217;Connor:
Whether you&#8217;re hanging up the phone, leaving a meeting, or signing an email, remember that your goodbye will either leave a positive impression, or as it does with most people, no impression at all. Any chance [...]]]></description>
		<link>http://powerdiversity.com/how-to-add-more-power-to-your-exit-lines</link>
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		<title>4 Danger Phrases You Should NEVER Say at Work</title>
		<description><![CDATA[FREE AUDIO PODCAST: Here&#8217;s your professional communication skills training lesson for the day, brought to you by communication trainer and motivational keynote speaker Dan O&#8217;Connor:
FOUR DANGER PHRASES YOU SHOULD NEVER SAY AT WORK (OR AT HOME):
.

No offense but&#8230;
Don&#8217;t take this the wrong way, but&#8230;
Our computers are slow&#8230;
No problem&#8230;

These 4 phrases rob you of credibility and [...]]]></description>
		<link>http://powerdiversity.com/professional-communication-skills-training-4-danger-phrases-you-should-never-say-at-work</link>
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		<title>Power Phrase-Danger Phrase for the Day</title>
		<description><![CDATA[Your effective communication skills training tip for the day:
Danger Phrase: &#8220;I have a better idea.&#8221; Power Phrase: &#8220;And we could also consider&#8230;&#8221;
Sometimes when we get excited, we forget all of our professional communication training. The next time you feel like saying something such as, &#8220;No! I have a better idea&#8230;&#8221; (which can be insulting, and [...]]]></description>
		<link>http://powerdiversity.com/motivational-keynote-speaker-communication-trainer-power-phrase-danger-professional-communication-training</link>
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		<title>Denver Motivational Keynote Speaker and Trainer Dan O&#8217;Connor</title>
		<description><![CDATA[If you are looking for a keynote speaker or trainer in Denver, Colorado who specializes in communication, dealing with difficult people, and managing workplace negativity, professional motivational keynote speaker Dan O&#8217;Connor speaks and trains in Denver with no travel costs. Check out our course and keynote catalog to see Dan&#8217;s hottest topics, ranging from customer [...]]]></description>
		<link>http://powerdiversity.com/denver-motivational-keynote-speaker-and-trainer-dan-oconnor</link>
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		<title>Need to Apologize but Don&#8217;t Know How? Apology Made Easy&#8211;With a Little Humor</title>
		<description><![CDATA[Here&#8217;s your quick-and-easy communication skills training for the day:  
The Doppelganger Pass-off
Have you ever lost your temper or embarrassed yourself at work or at home, and then needed to apologize for whatever it is you said or did? You know that sick feeling in your gut that you get when you know you should [...]]]></description>
		<link>http://powerdiversity.com/need-to-apologize-but-dont-know-how-apology-made-easy</link>
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		<title>2-Steps to Developing Knock-Out Power Phrases</title>
		<description><![CDATA[One of the goals that all professional communicators must strive to achieve is staying in the response mode and staying out of the reaction mode. Today, I&#8217;m bringing the on-site communication training right to you. I&#8217;m just that kind of trainer.
The reaction mode is: First thing into the brain=first thing out of the mouth. As [...]]]></description>
		<link>http://powerdiversity.com/2-steps-to-developing-and-using-power-phrases-at-work-communication-training</link>
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		<title>Working Miracles: In A Miraculous Instant You Can Release the Hate at Work</title>
		<description><![CDATA[If you're considering professional communication training or a communication keynote speaker (or more specifically training addressing dealing with difficult people and negativity at work), I recommend first asking yourself what the real problem is that you need to deal with first. Is it really communication, or is it the negative attitudes and hate among employees that leads to a breakdown in teamwork and communication?]]></description>
		<link>http://powerdiversity.com/course-in-miracles-at-work-onsite-communication-training-keynote-speaker</link>
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		<title>Looking for On-Site Call Center Customer Service Training?</title>
		<description><![CDATA[Our new Winter 2010 Course Catalog is out, and we&#8217;ve included several exciting new on-site communication training workshops tailored just for you. If you have a call center and your team needs to learn the communication skills necessary to compete and win in the new economy, check out our newest professional communication training courses including [...]]]></description>
		<link>http://powerdiversity.com/looking-for-on-site-call-center-customer-service-training</link>
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