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	<title>Dan O&#039;Connor:: Professional Communication Trainer &#124; Funny Keynote Speaker &#124; Dealing with Difficult People Expert &#124; EV Slayer</title>
	<link>http://powerdiversity.com</link>
	<description>Dan O&#039;Connor delivers communication advice, blogs, audios, and training resources to help you improve your professional communication and customer service skills.</description>
	<lastBuildDate>Wed, 10 Mar 2010 06:14:55 +0000</lastBuildDate>
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		<title>&#8220;Position&#8221; Yourself Carefully When Talking to Men at Work</title>
		<description><![CDATA[QUICK PROFESSIONAL COMMUNICATION TRAINING TIP! You can do this starting today: When talking to men at work, remember to turn to the side before speaking. This will help open the lines of communication. Men prefer to talk while standing side-by-side, and simply turning our heads to face the other person. Women prefer talking face-to-face, or [...]]]></description>
		<link>http://powerdiversity.com/position-yourself-carefully-when-talking-to-men-at-work</link>
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		<title>Can You Spot the Fake Smile?</title>
		<description><![CDATA[




Empathy is a crucial skill we must develop for boxless, or r-directed (right-brain directed) thinking. This is a great resource to test your skills. Give it a whirl, and let us know what you think!
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		<link>http://powerdiversity.com/can-you-spot-the-fake-smile</link>
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		<title>Communication Skills Most Important Thing for Job Seekers</title>
		<description><![CDATA[ Check This Out! A  short and sweet poll showing professional communication skills as the most important thing for job seekers. Always remember&#8211;even if you don&#8217;t invest in your professional communication training, your competition does.  http://articles.techrepublic.com.com/5100-10878_11-5034414.html
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		<link>http://powerdiversity.com/communication-skills-most-important-thing-for-job-seekers</link>
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		<title>NEW AUDIO PODCAST: ENOUGH IS ENOUGH</title>
		<description><![CDATA[NEW AUDIO PODCAST: Many of us are going through life seeing things from a perspective of lack, when actually we are in a constant state of abundance. The word enough is a word most of us don&#8217;t use enough, and all of us need to use more. Today Dan helps you gain perspective, and incorporate [...]]]></description>
		<link>http://powerdiversity.com/988</link>
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		<title>The One Magic Power Phrase that Never Fails to Defuse Emotionally Charged or Difficult Customers</title>
		<description><![CDATA[NEW AUDIO PODCAST: If you deal with emotionally  charged or difficult people at work, you  need power phrases to help you  navigate through those difficult  professional communication  situations. Power phrases such as the one in  today’s virtual on-site  professional communication training podcast helps you  immediately  increase [...]]]></description>
		<link>http://powerdiversity.com/the-one-magic-power-phrase-that-never-fails-to-defuse-emotionally-charged-or-difficult-customers-2</link>
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		<title>What You Invest in Shows and What You Focus on Grows</title>
		<description><![CDATA[NEW AUDIO PODCAST: Are you investing in your professional communication training? It shows. Are you investing in your family? It shows. Are you investing in your career? It shows. So many people we know are  living lives filled with misery and  suffering. What they don&#8217;t realize  is, that they are investing in [...]]]></description>
		<link>http://powerdiversity.com/what-you-invest-in-shows-and-what-you-focus-on-grows</link>
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		<title>The One Magic Power Phrase that Never Fails to Defuse Emotionally Charged or Difficult Customers</title>
		<description><![CDATA[NEW AUDIO PODCAST: If you deal with emotionally charged or difficult people at work, you  need power phrases to help you navigate through those difficult  professional communication situations. Power phrases such as the one in  today&#8217;s virtual on-site professional communication training podcast helps you  immediately increase your communication power, deal with [...]]]></description>
		<link>http://powerdiversity.com/the-one-magic-power-phrase-that-never-fails-to-defuse-emotionally-charged-or-difficult-customers</link>
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		<title>People Act Differently in the Light</title>
		<description><![CDATA[NEW AUDIO PODCAST: If you&#8217;re dealing with difficult people or difficult situations,  remember that people act differently in the light. It is our job to be  the light that casts out darkness. Whether you&#8217;re engaged in  professional communication training, self-development, or learning to  deal with energy vampires, you must remember the [...]]]></description>
		<link>http://powerdiversity.com/people-act-differently-in-the-light</link>
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		<title>How to Answer the Phone Like a Pro in 5 Easy Steps</title>
		<description><![CDATA[Part of any professional communication training is learning how to answer the telephone professionally and courteously. When it comes right down to it, a professional phone greeting boils down to 5 simple steps, or P-H-O-N-E:
P-Use your POWER TONE (Center your voice, and get into character.)
H-Say HELLO (For example, &#8220;Good morning, thanks for calling&#8230;.&#8221;)
O-Give the ORGANIZATION&#8217;S [...]]]></description>
		<link>http://powerdiversity.com/how-to-answer-the-phone-like-a-pro-in-5-easy-steps</link>
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		<title>Wonder Twins Powers Activate! Form of&#8230;</title>
		<description><![CDATA[NEW AUDIO PODCAST: You know how we tend to get it backwards most of the time? Well, one  way we tend to get it backwards, especially in our personal  relationships, is focusing on form rather than substance.  We focus on the form love takes in our lives; the form abundance takes  [...]]]></description>
		<link>http://powerdiversity.com/wonder-twins-powers-activate-form-of</link>
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		<title>How You Do Anything is How You Do Everything</title>
		<description><![CDATA[NEW AUDIO PODCAST: It&#8217;s a basic when it comes to professional communication training or  professional development of any kind: How you do anything IS how you do  everything. If you&#8217;d like a better career, a better relationship, a  better home, or a better car, you have to start by asking yourself,  [...]]]></description>
		<link>http://powerdiversity.com/how-you-do-anything-is-how-you-do-everything</link>
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		<title>The 4-Step &#8220;Disengage to Stop the Rage&#8221; Process for De-Stressing at Work</title>
		<description><![CDATA[NEW AUDIO PODCAST: HELP ME DAN! I get WAAAY to stressed out at work. My customers make me crazy&#8230; ANSWER: There&#8217;s a reason why Zebras don&#8217;t get  ulcers. Their brains stop  releasing stress hormones as soon as the stress factor is gone  (according to Robert Zapolsky,  author of Why Zebras Don&#8217;t [...]]]></description>
		<link>http://powerdiversity.com/the-4-step-disengage-to-stop-the-rage-process-for-de-stressing-at-work</link>
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		<title>New Podcast: Miracles are Seen in the Light</title>
		<description><![CDATA[NEW FREE AUDIO PODCAST:  Today I&#8217;d like to discuss a line from A Course in Miracles that I believe to be so profoundly meaningful that I frequently incorporate it into my communication training. The line is: &#8221;Miracles are seen in the light.&#8221; The message is that we tend to focus on darkness and illusion, but the only way [...]]]></description>
		<link>http://powerdiversity.com/new-podcast-miracles-are-seen-in-the-light</link>
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		<title>The 1 Interview Question Job-Seekers Must Ask Every Time</title>
		<description><![CDATA[NEW PODCAST/AUDIO: Above all else, your professional communication  skills will land or  lose you the job you seek. This is why the first thing you do while  seeking a job is hone your interviewing skills.  Access to effective   professional communication training has never been easier. In  today&#8217;s  [...]]]></description>
		<link>http://powerdiversity.com/the-1-interview-question-job-seekers-must-ask-every-time</link>
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		<title>The Wicked Witch Was Set Up</title>
		<description><![CDATA[NEW FREE PODCAST/AUDIO: What if the Wicked Witch of the West was actually right? What if she   was simply misunderstood, or framed, or set-up? What if you knew this to   be the truth, learned she was a wonderful, innocent person, and  knowing  this, you were about to sit down [...]]]></description>
		<link>http://powerdiversity.com/the-wicked-witch-was-set-up</link>
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		<title>You Are In Charge of Every Relationship in Your Life</title>
		<description><![CDATA[NEW FREE PODCAST/AUDIO: The foundation of any communication training course dealing with  personal or professional relationships is knowing that you are in charge  of every relationship in your life, and it is only what you are not  giving that can be missing from any relationship in your life. If you  are [...]]]></description>
		<link>http://powerdiversity.com/new-podcast-you-are-in-charge-of-every-relationship-in-your-life</link>
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		<title>5 Communication Tactics for Landing That Job</title>
		<description><![CDATA[Communication training isn&#8217;t just for those in the workplace.  It&#8217;s for everybody, and without it, you may never land that job in the first place.  The article I am suggesting contains five communication tactics&#8211;though they are not necessarily called that by name&#8211;that will make you shine during the interview.  http://hotjobs.yahoo.com/career-articles-interview_myths_that_keep_you_from_landing_the_job-1026
A quick summary to whet your [...]]]></description>
		<link>http://powerdiversity.com/5-communication-tactics-for-landing-that-job</link>
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		<title>Dealing with Difficult People in the Workplace</title>
		<description><![CDATA[Each time I deliver onsite communication training dealing with difficult people in the workplace, I am asked if I would include articles on this topic in my blog&#8211;third person articles that I come across in my readings and research. I&#8217;m doing just that this morning, with the reminder that although this is a thought-provoking article, [...]]]></description>
		<link>http://powerdiversity.com/dealing-with-difficult-people-in-the-workplace</link>
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		<title>New Podcast: Swine ATTITUDE is the Real Problem&#8211;Not Swine flu</title>
		<description><![CDATA[I was just delivering on-site communication training (and a funny keynote&#8211;or so I was told) in Memphis, and while I was there, I noticed that the H1N1 (or swine flu) vaccine is available everywhere. This is not, however the biggest health crisis most of us have to worry about. This is not the biggest communication [...]]]></description>
		<link>http://powerdiversity.com/new-podcast-swine-attitude-is-the-real-problem-not-swine-flu</link>
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		<title>New Podcast: The 3-Step Feel-Felt-Found Verbal Tactic</title>
		<description><![CDATA[New Free Podcast&#8212;Would you like to be a more persuasive, savvy, unstoppable communicator? The feel-felt-found verbal technique is a great tool for immediately increasing your communication power&#8211;especially at work. Whether you&#8217;re dealing with difficult coworkers, delivering customer service, or persuading prospects, you will find this communication tactic to be useful and effective.  You will be equipped with a powerful [...]]]></description>
		<link>http://powerdiversity.com/new-podcast-the-3-step-feel-felt-found-verbal-tactic</link>
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