Would you like to improve your call center’s rating?
How can we improve your customer service scores,
from both customers and rating companies?
Advanced free-style scripting
and verbal pattern training for telephone professionals–
that’s how.
Imagine if everyone in your call center communicated with more clarity, tact, and finesse even under pressure.
- Could your call center be more successful if the representatives were more strategic, tactical communicators?
- Would you like everyone to be “on the same page” verbally, while maintaining individual style and strengthening the personal emotional connection (P-E-C) with your customers?
- Do your customer service agents struggle to find the right words when the pressure is on?
- How would it feel if suddenly everyone in your department communicated with more power, precision, and empathy, even with difficult and demanding customers?
“Daniel T. O’Connor was one of the best speakers I’ve heard. He was so motivating, lots of energy, positive, funny, organized, and presented lots of useful information. An overall amazing speaker and person. I’m so glad I was able to attend this seminar. I also liked the examples and situations Daniel used during the seminar. He was able to make everyone in class feel comfortable and he got us involved in the seminar. Daniel is also so funny. I greatly enjoyed every moment. Great job Daniel!”
-Valerie Kimura, Manager, Honolulu, HI