Do you struggle dealing with difficult and demanding customers and coworkers? In this professional communication training podcast, Dan O’Connor, one of the country’s most sought-after professional communication skills trainers, gives you tools to respond, rather than react, to difficult people, and defuse the situation. By learning simple power phrases and communication tactics such as these, you can increase your professional communication power, and professional earning power in one fell swoop. Check it out on our podcasts page.
Tags: Communication Advice, Communication Help, Communication Tips, communication training, communications training, Difficult People at Work, effective communication, effective communication skills, Magic Phrases, Power Phrases, scripting