Here’s your professional communication skills training tip for the day brought to you by expert communication trainer, Dan O’Connor:
Danger Phrase: “No problem.” Power Phrase: “You’re welcome.”
If someone thanks you for something, the correct response is, “You’re welcome.”
“No problem,” or anything similar should be purged from your verbal patterns.
While we certainly don’t mean to sound unprofessional when we say, “No problem,” to do so implies that there may have been a problem to begin with, but you’re forgiving the aggravation. Furthermore, it simply sounds unprofessional. If you listen to savvy, powerful communicators respond to people thanking them, you’ll note they simply say, “You’re welcome.”
While developing your professional communication skills, keeping a Danger Phrase and Power Phrase list will help you stay one step ahead of the competition.
For more Danger and Power phrases, check out our podcasts page and our other free communication training resources.
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