Step Out Of The Shadows And Speak Includes:

• Tactical Communication and Customer Service Tools
• Scripts and Skills for Right AND Left Brainers
• Communicating with Tact, Precision, and Finesse
• The Secret Language of Personality Types
• Communication Between the Sexes in the Workplace
• Communication Skills for Managers and Supervisors, and
• How to Speak Like a CEO

ALL IN ONE SUPER-SIZED SEMINAR!

“Well the halls are buzzing here with all the laughing coming from the conference
rooms the last few days. You were definitely a BIG HIT! It must be gratifying
having such an impact in a forum that usually consists of yawns and ‘when can
we get out of here?’ Thanks!”

- Pam Baltimore, Loveland, Colorado

If you ever struggle finding the words, or if you want to bring your communication skills to
the next level, for personal or professional reasons, Youʼve chosen the right seminar. to
help you find the right words to become a more powerful, polished, savvy communicator.

IN THIS SEMINAR YOUʼLL LEARN:

• How to do a cost-benefit analysis so you know what price youʼre going to have to pay to get what you want in a specific situation, and decide if itʼs worth it
• A 3-Step persuasion technique that doesnʼt require scripting, to help you get the response youʼre seeking
• 5 Easy steps to take so that people will see you as an engaged listener
• Assertiveness techniques and step-by-step scripts you can use to comfortably deliver a powerful message, or confront, if the need arises
• The secret to converting satisfied customers into loyal customers
• How to “shift” into other languages and speech patterns to speak the language of your listener
• How to say “No” in a variety of situations:
• The 2-step process when the listener needs to hear NO
• The 3-step process that makes a No sound like a Yes (especially good for bosses and customers, when you want a very very subtle No)
• The 4-step process—the very diplomatic but firm No—especially good if youʼve frequently been told you must “learn how to say No”
• The way to deliver constructive criticism that speaks to the logical side of the brain, resulting in positive behavior change EVEN IN YOUR SPOUSE OR KIDS!
• The one secret to delivering praise that sinks in to the emotional side of the brain, resulting in continued positive behavior
• NLP—Neuro linguistic programming—Learn what it is, and how it applies to you
• The 4-Step disengage technique to help you disengage when your buttons have been pressed, or when a particular problem is plaguing you
• How to craft winning lead-in lines for “the talk”
• The one magic trick you need, to master ending the message delivered in “the talk,” with power and professionalism

Each participant will also receive:

• Quick-reference flash cards for review
• An audio program with the tactics and tools learned in the workshop, and
• Access to on-line follow-up resources