Posts Tagged ‘American Communication’
How to Talk Like a CEO–Part 1
Monday, August 2nd, 2010
In this professional communication training series, communication expert Dan O’Connor teaches you how to polish your verbal patterns, get more out of every communication interaction, and sound like a CEO.
If you’ve engaged in any communication training, you have most likely already been taught that the word but is a danger word. But is it?
But is a perfectly acceptable word, and it’s one of the most commonly used words in our language for a reason. It sometimes negates what comes before it, but you should not be afraid of using it in the proper context.
That said, there are times where the word but is not appropriate, and should be purged and replaced with another word or phrase. Therefore, take out your Danger Phrase list and Power Phrase list, and write but on the danger side. Again–this is not to say it’s a Delete Phrase–just a Danger Phrase.
There are some phrases that should be deleted entirely from our verbal patterns: I love you but…is one of them. NEVER put a but after I love you, or anything else your truly want to emphasize.
When you are “watching your words” and trying to avoid using the word but in a phrase such as, “I value this job, but I can’t do that for you,” or “I want to help, but I simply can’t,” try using Power Phrases and begin your sentences with while or although–or you can even use a that being said phrase. (more…)
NEW FREE AUDIO: Don’t be a communication weakling! These Danger Phrases and Power Phrases will help.
Monday, July 26th, 2010
NEW FREE STREAMING AUDIO: We often hear people say (and we too sometimes make the mistake of saying) “I’m sorry if…” or “I’m sorry but…”
The worst part is, people are usually apologizing for their gifts! You’ll hear things such as, “I’m sorry for being so detail oriented.” or “Well, I’m sorry that I actually care about my job.”
In today’s professional communication training podcast, Dan helps you purge these kinds of phrases and replace them with powerful ones with the use of a Danger Phrase and Power Phrase list. Click here to listen to today’s free audio podcast. It’s the first podcast album entitled, “Professional Communication Tactics” on our podcasts page. (more…)
- Tags: American Communication, communication in the workplace, communication podcast, Communication Tips, communication trainer, communication training, communications trainer, communications training, Danger Phrases, effective communication skills, effective communication skills trainer, effective communication skills training, keynote speaker, motivational keynote speaker, motivational podcast, On-Site Communication Training, On-Site Training, onsite communicaiton training, Onsite Communication Training, Onsite Training, Power Phrases, Professional Communication, scripting
Elena Kagan and her 4-Tiered Communication Strategy That You Can Use too
Monday, July 5th, 2010
NEW FREE STREAMING AUDIO: In our latest Professional Communication Tactics audio series, you’ll learn to use a simple but powerful professional communication strategy most recently used by Elena Kagan during her supreme court confirmation hearings.
Her strategy was a 4-pronged approach:
1-stay on message
2-use the broken record
3-don’t take the bait, and (more…)
- Tags: American Communication, communication podcast, Communication Tips, communication trainer, communication training, communications trainer, communications training, dealing with difficult people resources, effective communication, effective communication skills, effective communication skills trainer, effective communication skills training, keynote speaker, motivational keynote speaker, On-Site Communication Training, On-Site Training, onsite communicaiton training, Onsite Communication Training, Onsite Training, Power Phrases, Professional Communication
Professional Communication Training Tip of the Day–DANGER PHRASE: “In my opinion…”
Friday, June 18th, 2010
Here’s a quick and powerful professional communication skills training lesson from communication trainer and motivational keynote speaker Dan O’Connor:
DANGER PHRASE: “In my opinion…” POWER PHRASE: “I believe…”
When it comes time to give your opinion, don’t diminish the power of your message by prefacing it with something such as, “In my opinion….” Doing so tells the listener, “Well, it’s JUST my opinion, so take it or leave it….”
Sometimes, of course, this is exactly what you mean to say. For example, if you’re the boss, and your employee asks you for feedback, and you’re really not certain that your ideas are spot-on, you might say, “In my opinion,” and the effect is what you intended. However, many up-and-coming executives are uncertain and insecure, (more…)
- Tags: American Communication, Communication Advice, Communication Help, communication in the workplace, communication podcast, Communication Tips, communication trainer, communication training, communications trainer, communications training, Danger Phrases, effective communication, effective communication skills, effective communication skills trainer, effective communication skills training, keynote speaker, motivational keynote speaker, On-Site Communication Training, On-Site Training, onsite communicaiton training, Onsite Communication Training, Onsite Training, Power Phrases, Professional Communication, scripting
Communication Training: Danger Phrase/Power Phrase
Thursday, June 17th, 2010
Here’s your professional communication skills training for the day delivered by motivational keynote speaker and communication trainer Dan O’Connor:
Today’s professional communication tip is simple but powerful. DANGER PHRASE: “Are you busy?” POWER PHRASE: “Do you have a moment?”
When calling a professional at work, never start the conversation with, “Are you busy?”
If someone is at work, we should assume they’re busy. To do otherwise would be insulting. Many people–whether they tell you or not–are offended when asked, “Are you busy?” Instead, try something such as, (more…)
- Tags: American Communication, Communication Advice, Communication Help, communication in the workplace, Communication Tips, communication trainer, communication training, communications trainer, communications training, Danger Phrases, effective communication, effective communication skills, effective communication skills trainer, effective communication skills training, motivational keynote speaker, On-Site Communication Training, On-Site Training, onsite communicaiton training, Onsite Communication Training, Onsite Training, Power Phrases, Professional Communication, scripting
How to Add More Power to Your Exit Lines
Thursday, May 27th, 2010
Here’s your free professional communication skills training tip for the day from communication trainer and motivational keynote speaker Dan O’Connor:
Whether you’re hanging up the phone, leaving a meeting, or signing an email, remember that your goodbye will either leave a positive impression, or as it does with most people, no impression at all. Any chance we have as professionals to leave a positive impression should be maximized.
That said, let me give you some danger phrases: “Have a nice day,” “Thanks for calling,” “Have a good day,” and “Have a great day.”
Why are these all danger phrases? Because they’re so common. When people say these things to you, it leaves no impression, and when you say these things to others, YOU make no impression. Our words and time are too valuable to waste. (more…)
- Tags: American Communication, communication in the workplace, Communication Tips, communication trainer, communication training, Communication Training Denver, Communication Training Houston, communications trainer, communications training, Danger Phrases, effective communication, effective communication skills, effective communication skills trainer, effective communication skills training, motivational Keynote Speaker Denver, motivational keynote speaker houston, On-Site Communication Training, On-Site Training, onsite communicaiton training, Onsite Communication Training, Onsite Training, Power Phrases, Professional Communication, scripting
4 Danger Phrases You Should NEVER Say at Work
Saturday, May 22nd, 2010
FREE AUDIO PODCAST: Here’s your professional communication skills training lesson for the day, brought to you by communication trainer and motivational keynote speaker Dan O’Connor:
FOUR DANGER PHRASES YOU SHOULD NEVER SAY AT WORK (OR AT HOME):
.
- No offense but…
- Don’t take this the wrong way, but…
- Our computers are slow… (more…)
- Tags: American Communication, Communication Advice, communication in the workplace, communication podcast, Communication Tips, communication trainer, communication training, communications trainer, communications training, Danger Phrases, dealing with difficult people resources, Difficult People, Difficult People at Work, effective communication, effective communication skills, effective communication skills trainer, effective communication skills training, motivational keynote speaker, On-Site Communication Training, On-Site Training, onsite communicaiton training, Onsite Communication Training, Onsite Training, Power Phrases, Professional Communication
2-Steps to Developing Knock-Out Power Phrases
Monday, May 10th, 2010
One of the goals that all professional communicators must strive to achieve is staying in the response mode and staying out of the reaction mode. Today, I’m bringing the on-site communication training right to you. I’m just that kind of trainer.
The reaction mode is: First thing into the brain=first thing out of the mouth. As we mature and grow professionally, we learn that first thing into the brain is generally the worst thing that can come out of the mouth.
But how do we stay in the response mode-which honors the other person while honoring ourselves-ALL the time?
That’s what MAGIC POWER PHRASES help us do.
A MAGIC POWER PHRASE has two parts:
1- An affirmation such as, “Interesting…You don’t say…Wow…” to show you’re listening and engaged.
2- A question or request that throws the ball back into the other person’s court, such as, “Why would you say that? Why would you think that? Why would you (more…)
- Tags: American Communication, communication in the workplace, communication podcast, Communication Tips, communication trainer, communication training, communications trainer, communications training, effective communication skills, effective communication skills trainer, effective communication skills training, Magic Phrases, On-Site Communication Training, On-Site Training, onsite communicaiton training, Onsite Communication Training, Onsite Training, Power Phrases, Professional Communication, scripting
The 4-Step Process for Dealing with THE BLAMER
Tuesday, April 6th, 2010
NEW FREE AUDIO PODCAST: THE BLAMER (CLICK HERE TO GO TO OUR PODCASTS PAGE AND LISTEN)
Professional communication training: In every organization, there will be customers who want to blame someone else for their troubles.
Who’s actually to blame for the problem is totally irrelevant. If you are in customer service and have to deal with the Blamer, remember that your role with them is to be the scapegoat, and your mission is to serve them by telling them whatever they need to hear so they can get un-stuck, and you can move along to the next customer while feeling good about the experience you had with the Blamer. (more…)
- Tags: American Communication, communication in the workplace, communication podcast, Communication Tips, communication training, communications training, dealing with difficult people resources, Difficult People at Work, Magic Phrases, On-Site Communication Training, onsite communicaiton training, Power Phrases, Professional Communication, scripting
New Podcast Episode: How to Disagree, with Professionalism and Tact
Wednesday, November 25th, 2009
When you have to disagree with someone at work, can you do it with finesse and tact? There is a way to disagree professionally without being contentious, argumentative, or confrontational. In today’s Professional Communication Tactics podcast, Dan teaches you this essential effective communication skill. With less than five minutes of communication training, you can become a more polished, powerful communicator. Just check out Dan’s latest professional communication podcast.
Tags: American Communication, communication in the workplace, communication podcast, Communication Tips, communication trainer, communication training, communications trainer, communications training, Danger Phrases, dealing with difficult people resources, Difficult People, effective communication skills, effective communication skills trainer, effective communication skills training, expert communication spaker trainer, expert communication trainer, expert communication training, On-Site Communication Training, On-Site Training, onsite communicaiton training, Onsite Communication Training, Onsite Training, Power Phrases, Professional Communication, scripting