Posts Tagged ‘Communication Advice’
Professional Communication Training Tip of the Day–DANGER PHRASE: “In my opinion…”
Friday, June 18th, 2010
Here’s a quick and powerful professional communication skills training lesson from communication trainer and motivational keynote speaker Dan O’Connor:
DANGER PHRASE: “In my opinion…” POWER PHRASE: “I believe…”
When it comes time to give your opinion, don’t diminish the power of your message by prefacing it with something such as, “In my opinion….” Doing so tells the listener, “Well, it’s JUST my opinion, so take it or leave it….”
Sometimes, of course, this is exactly what you mean to say. For example, if you’re the boss, and your employee asks you for feedback, and you’re really not certain that your ideas are spot-on, you might say, “In my opinion,” and the effect is what you intended. However, many up-and-coming executives are uncertain and insecure, (more…)
Communication Training: Danger Phrase/Power Phrase
Thursday, June 17th, 2010
Here’s your professional communication skills training for the day delivered by motivational keynote speaker and communication trainer Dan O’Connor:
Today’s professional communication tip is simple but powerful. DANGER PHRASE: “Are you busy?” POWER PHRASE: “Do you have a moment?”
When calling a professional at work, never start the conversation with, “Are you busy?”
If someone is at work, we should assume they’re busy. To do otherwise would be insulting. Many people–whether they tell you or not–are offended when asked, “Are you busy?” Instead, try something such as, (more…)
- Tags: American Communication, Communication Advice, Communication Help, communication in the workplace, Communication Tips, communication trainer, communication training, communications trainer, communications training, Danger Phrases, effective communication, effective communication skills, effective communication skills trainer, effective communication skills training, motivational keynote speaker, On-Site Communication Training, On-Site Training, onsite communicaiton training, Onsite Communication Training, Onsite Training, Power Phrases, Professional Communication, scripting
Three Golden Rules of Cell Phone Etiquette
Friday, June 4th, 2010
Here’s your professional communication skills training for the day delivered to you by your favorite communication trainer and motivational keynote speaker Dan O’Connor.
What does your cell phone–and the way you use it–say about you?
Follow these three golden rules of cell phone etiquette to avoid making the most common cell phone faux pas:
1) Your cell phone is not a fashion accessory. It should always be concealed somewhere such as in your breast pocket, in your briefcase or purse, or a desk drawer. Adding fancy “skins” or designer/sparkly cases signals one of two things: you are foolish with your money (therefore less credible as a professional) or you are an elderly lady who likes bedazzled trinkets. Neither of these images will boost your professional or personal power.
2) Turn your phone off–not on vibrate- (more…)
- Tags: cell phone etiquette, Communication Advice, communication in the workplace, Communication Tips, communication trainer, communication training, communications trainer, communications training, effective communication, effective communication skills, effective communication skills trainer, effective communication skills training, On-Site Communication Training, On-Site Training, onsite communicaiton training, Onsite Communication Training, Onsite Training
4 Danger Phrases You Should NEVER Say at Work
Saturday, May 22nd, 2010
FREE AUDIO PODCAST: Here’s your professional communication skills training lesson for the day, brought to you by communication trainer and motivational keynote speaker Dan O’Connor:
FOUR DANGER PHRASES YOU SHOULD NEVER SAY AT WORK (OR AT HOME):
.
- No offense but…
- Don’t take this the wrong way, but…
- Our computers are slow… (more…)
- Tags: American Communication, Communication Advice, communication in the workplace, communication podcast, Communication Tips, communication trainer, communication training, communications trainer, communications training, Danger Phrases, dealing with difficult people resources, Difficult People, Difficult People at Work, effective communication, effective communication skills, effective communication skills trainer, effective communication skills training, motivational keynote speaker, On-Site Communication Training, On-Site Training, onsite communicaiton training, Onsite Communication Training, Onsite Training, Power Phrases, Professional Communication
Power Phrase-Danger Phrase for the Day
Tuesday, May 18th, 2010
Your effective communication skills training tip for the day:
Danger Phrase: “I have a better idea.” Power Phrase: “And we could also consider…”
Sometimes when we get excited, we forget all of our professional communication training. The next time you feel like saying something such as, “No! I have a better idea…” (which can be insulting, and is an ineffective way to present a new idea), try today’s power phrase, “And we could also consider…” and watch the difference it makes. The recipient will be less defensive of the original idea, and more receptive to the new idea, which increases the odds of your idea becoming the winning one! (more…)
- Tags: Communication Advice, communication in the workplace, communication podcast, Communication Tips, communication trainer, communication training, communications trainer, communications training, Danger Phrases, effective communication, effective communication skills, effective communication skills trainer, effective communication skills training, On-Site Communication Training, On-Site Training, onsite communicaiton training, Onsite Communication Training, Onsite Training, Power Phrases, Professional Communication, scripting
Need to Apologize but Don’t Know How? Apology Made Easy–With a Little Humor
Thursday, May 13th, 2010
Here’s your quick-and-easy communication skills training for the day:
The Doppelganger Pass-off
Have you ever lost your temper or embarrassed yourself at work or at home, and then needed to apologize for whatever it is you said or did? You know that sick feeling in your gut that you get when you know you should apologize for something? Well, next time you find yourself in this difficult position, use the Doppelganger Pass-off, and say something like this:
“Hey Charlie (name of the person to whom you’re apologizing), just so you know, there is this crazy person who looks like me and sounds like me who’s going around claiming he IS me. He’s been doing really strange things. Evidently he…(Insert what you did here; For example, “has been sending out rude emails,” or, “got totally out-of-control drunk at the office Christmas party,” or “throws temper tantrums in front of our customers,” or whatever it is you did.). I hope you haven’t seen him, but if you do, please pay no attention to him at all–he’s just a crazy doppelganger.” (more…)
- Tags: apologize, apology, Communication Advice, communication in the workplace, Communication Tips, communication trainer, communications training, Difficult People at Work, effective communication skills, effective communication skills trainer, effective communication skills training, how to apologize, how to say you're sorry, On-Site Communication Training, On-Site Training, onsite communicaiton training, Onsite Communication Training, Onsite Training, Power Phrases, Relationships, sorry
Instantly Change Any and Every Relationship
Monday, April 5th, 2010
NEW FREE AUDIO PODCAST: Are you struggling with healing, transforming, or resurrecting a relationship? If you’re dealing with difficult people in the workplace or at home, it is not the difficult person (or Energy Vampire) that needs transformation; it is the lens, or the heart through which you are perceiving this relationship that needs transformation. Communication training, whether professional, interpersonal, or romantic, starts with you–on the inside. Click here to listen to today’s podcast from our “Something to Think About” series, (more…)
- Tags: A Course in Miracles, Communication Advice, communication podcast, communication training, Difficult People at Work, Forgiveness, inspirational keynote speaker, inspirational podcast, inspirational speaker, inspirational thought for the day, motivational keynote speaker, motivational podcast, motivational speaker, motivational thought for the day, On-Site Communication Training, Relationships, Romantic Relationships, Thought for the Day
How to Deal with time-wasters, time-suckers, and pests at work
Saturday, March 20th, 2010
Is there someone at work who distracts you, drops by for uninvited chats, and interrupts you frequently while you’re working? Read on to learn how to deal with the Time-Sucker.
THE TIME-SUCKERS: Who they are, and how to deal with them.
How to recognize them: They’re the ones who come into your space and have no regard for whatever it is you’re doing. They actually are oblivious to the fact that you are serious about your work, and don’t just goof off all the time, as they do. They just come in and start speaking. Many times they’ll start the conversation with, “I’m bored.” Other times they just encourage you to “take a break” because they have nothing to do at the moment.
Who they are: They mean no harm, so there is no need to be aggressive with them, but we must be assertive. (more…)
27 Quick, Powerful Tips for Dealing With Difficult People
Monday, March 15th, 2010
CHECK THIS OUT! Good article for dealing with difficult people at work and at home. I like quick, easy tips like these, and I hope you will to. If you’re looking for communication training but have no budget, make sure to stop by frequently. and visit our blog, audios, and videos as well. Here’s the article: http://conflict911.com/guestconflict/difficultsecrets.htm
6 Steps to Handling a Cry-Baby at Work
Monday, March 15th, 2010
NEW FREE AUDIO PODCAST: Do you work with people who start to cry when you have to deliver a difficult message to them? Do you work with people who use crying as a tactic to avoid taking blame, accepting responsibility, or communicating assertively? Click here to listen to Dan’s free professional communication training audio podcast. In “How to Handle a Cry-Baby At Work,” you’ll learn how to handle a crier at work using the following 6 tactics:
1) HAVE YOUR TOOLS AT HAND:
Place 1-a box of tissues and 2-a bottle of water within easy reach.
2) DO NOT MAKE PHYSICAL CONTACT: (more…)
- Tags: Communication Advice, communication in the workplace, communication podcast, Communication Tips, communication training, communications training, Danger Phrases, Difficult People at Work, effective communication, effective communication skills, Professional Communication, professional communication podcast, scripting
Tags: American Communication, Communication Advice, Communication Help, communication in the workplace, communication podcast, Communication Tips, communication trainer, communication training, communications trainer, communications training, Danger Phrases, effective communication, effective communication skills, effective communication skills trainer, effective communication skills training, keynote speaker, motivational keynote speaker, On-Site Communication Training, On-Site Training, onsite communicaiton training, Onsite Communication Training, Onsite Training, Power Phrases, Professional Communication, scripting