Posts Tagged ‘dealing with difficult people resources’
How to Talk Like a CEO–Part 1
Monday, August 2nd, 2010
In this professional communication training series, communication expert Dan O’Connor teaches you how to polish your verbal patterns, get more out of every communication interaction, and sound like a CEO.
If you’ve engaged in any communication training, you have most likely already been taught that the word but is a danger word. But is it?
But is a perfectly acceptable word, and it’s one of the most commonly used words in our language for a reason. It sometimes negates what comes before it, but you should not be afraid of using it in the proper context.
That said, there are times where the word but is not appropriate, and should be purged and replaced with another word or phrase. Therefore, take out your Danger Phrase list and Power Phrase list, and write but on the danger side. Again–this is not to say it’s a Delete Phrase–just a Danger Phrase.
There are some phrases that should be deleted entirely from our verbal patterns: I love you but…is one of them. NEVER put a but after I love you, or anything else your truly want to emphasize.
When you are “watching your words” and trying to avoid using the word but in a phrase such as, “I value this job, but I can’t do that for you,” or “I want to help, but I simply can’t,” try using Power Phrases and begin your sentences with while or although–or you can even use a that being said phrase. (more…)
Elena Kagan and her 4-Tiered Communication Strategy That You Can Use too
Monday, July 5th, 2010
NEW FREE STREAMING AUDIO: In our latest Professional Communication Tactics audio series, you’ll learn to use a simple but powerful professional communication strategy most recently used by Elena Kagan during her supreme court confirmation hearings.
Her strategy was a 4-pronged approach:
1-stay on message
2-use the broken record
3-don’t take the bait, and (more…)
- Tags: American Communication, communication podcast, Communication Tips, communication trainer, communication training, communications trainer, communications training, dealing with difficult people resources, effective communication, effective communication skills, effective communication skills trainer, effective communication skills training, keynote speaker, motivational keynote speaker, On-Site Communication Training, On-Site Training, onsite communicaiton training, Onsite Communication Training, Onsite Training, Power Phrases, Professional Communication
The 2 Things Every Customer Wants to Hear From You–Do you know what they are?
Thursday, June 3rd, 2010
NEW FREE ON-LINE STREAMING AUDIO:Here’s your daily professional communication skills training lesson from communication trainer and motivational keynote speaker Dan O’Connor:
Do you know the two things that every customer is waiting to hear from you? They want to know that they have come to the right place and they have found the right person. Are you able to articulate that? In today’s professional communication training lesson, Dan shows you how to tell each customer that they have come to the right place, and have found the right person. THAT is what everyone wants to hear, but almost no one says it. Click here to go to our audios page and listen for free instantly. (more…)
- Tags: communication in the workplace, communication podcast, Communication Tips, communication trainer, communication training, communications trainer, communications training, dealing with difficult people resources, Difficult People at Work, effective communication, effective communication skills, effective communication skills trainer, effective communication skills training, motivational keynote speaker, On-Site Communication Training, On-Site Training, onsite communicaiton training, Onsite Communication Training, Onsite Training, Power Phrases, Professional Communication, scripting
4 Danger Phrases You Should NEVER Say at Work
Saturday, May 22nd, 2010
FREE AUDIO PODCAST: Here’s your professional communication skills training lesson for the day, brought to you by communication trainer and motivational keynote speaker Dan O’Connor:
FOUR DANGER PHRASES YOU SHOULD NEVER SAY AT WORK (OR AT HOME):
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- No offense but…
- Don’t take this the wrong way, but…
- Our computers are slow… (more…)
- Tags: American Communication, Communication Advice, communication in the workplace, communication podcast, Communication Tips, communication trainer, communication training, communications trainer, communications training, Danger Phrases, dealing with difficult people resources, Difficult People, Difficult People at Work, effective communication, effective communication skills, effective communication skills trainer, effective communication skills training, motivational keynote speaker, On-Site Communication Training, On-Site Training, onsite communicaiton training, Onsite Communication Training, Onsite Training, Power Phrases, Professional Communication
How to Deal with THE NEGADDICTED
Tuesday, April 27th, 2010
Excerpt from Energy Vampire Slaying: 101.
How to recognize them: Look for the dark cloud looming above their heads–the cloud that follows them around wherever they go. They always have criticisms, and rarely have solutions. If they do offer a comment veiled as a solution, it frequently involves destruction rather than creation. They can be either extroverted or introverted, but their mere energy in a room is so toxic it creates a bad taste in your mouth. When these people enter a room, the whole energy changes, and the non-toxic people present become uncomfortable until the Negaddicteds leave. In extreme cases, their faces even have permanent frown lines that only a visit to a dermatologist or med-spa can correct. They definitely do NOT comply with the 5 positives to every 1 negative rule. They are called toxic for a reason: (more…)
Dealing With Difficult People? New Communication Training Program: EVS101
Tuesday, April 20th, 2010
Dan O’Connor releases his much anticipated communication training program, Energy Vampire Slaying: 101, How to Combat and Defeat Negative Energy and Toxic Attitudes in your Office, Your Home, and Yourself. This professional training program is totally free, and includes:
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- Book
- Workbook
- Quick-Reference Cards
- Daily Principle Cards
Just click here to go to our Free Book page, and download your copy today.
Please remember to leave your comments and questions as you complete the program.
- Tags: communication in the workplace, Communication Tips, communication training, communications training, Danger Phrases, dealing with difficult people resources, Difficult People at Work, effective communication, effective communication skills trainer, effective communication skills training, On-Site Communication Training, Power Phrases, Professional Communication, Relationships, Thought for the Day
The 4-Step Process for Dealing with THE BLAMER
Tuesday, April 6th, 2010
NEW FREE AUDIO PODCAST: THE BLAMER (CLICK HERE TO GO TO OUR PODCASTS PAGE AND LISTEN)
Professional communication training: In every organization, there will be customers who want to blame someone else for their troubles.
Who’s actually to blame for the problem is totally irrelevant. If you are in customer service and have to deal with the Blamer, remember that your role with them is to be the scapegoat, and your mission is to serve them by telling them whatever they need to hear so they can get un-stuck, and you can move along to the next customer while feeling good about the experience you had with the Blamer. (more…)
- Tags: American Communication, communication in the workplace, communication podcast, Communication Tips, communication training, communications training, dealing with difficult people resources, Difficult People at Work, Magic Phrases, On-Site Communication Training, onsite communicaiton training, Power Phrases, Professional Communication, scripting
How to Deal with time-wasters, time-suckers, and pests at work
Saturday, March 20th, 2010
Is there someone at work who distracts you, drops by for uninvited chats, and interrupts you frequently while you’re working? Read on to learn how to deal with the Time-Sucker.
THE TIME-SUCKERS: Who they are, and how to deal with them.
How to recognize them: They’re the ones who come into your space and have no regard for whatever it is you’re doing. They actually are oblivious to the fact that you are serious about your work, and don’t just goof off all the time, as they do. They just come in and start speaking. Many times they’ll start the conversation with, “I’m bored.” Other times they just encourage you to “take a break” because they have nothing to do at the moment.
Who they are: They mean no harm, so there is no need to be aggressive with them, but we must be assertive. (more…)
Are you looking for a Communication Trainer or Keynote Speaker?
Friday, March 12th, 2010
Are you looking for a communication keynote speaker or trainer? Check out our new on-site training catalog, filled with courses to help you deal with difficult people, build strong teams, understand and speak the language of different personality types, communicate more effectively and professionally, and think more creatively. We will also custom design a course just for you. Need call center training? Check our our communication skills for call centers course! Click here to go to our course catalog page.
- Tags: communication trainer, communication training, dealing with difficult people resources, Difficult People at Work, effective communication, On-Site Communication Training, On-Site Training, onsite communicaiton training, Onsite Communication Training, Onsite Training, Professional Communication
Dealing with Difficult People in the Workplace
Sunday, January 24th, 2010
Each time I deliver onsite communication training dealing with difficult people in the workplace, I am asked if I would include articles on this topic in my blog–third person articles that I come across in my readings and research. I’m doing just that this morning, with the reminder that although this is a thought-provoking article, with numerous good ideas, I don’t necessarily endorse all of the techniques offered. (more…)
Tags: American Communication, communication in the workplace, communication podcast, Communication Tips, communication trainer, communication training, communications trainer, communications training, Danger Phrases, dealing with difficult people resources, Difficult People, effective communication skills, effective communication skills trainer, effective communication skills training, expert communication spaker trainer, expert communication trainer, expert communication training, On-Site Communication Training, On-Site Training, onsite communicaiton training, Onsite Communication Training, Onsite Training, Power Phrases, Professional Communication, scripting