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	<title>Professional Communication Skills Training &#124; Keynote Speaker and Communication Trainer &#124; Dan O&#039;Connor &#187; Difficult People</title>
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	<description>Dan O&#039;Connor delivers communication advice, blogs, audios, and training resources to help you improve your professional communication and customer service skills.</description>
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		<copyright>&#xA9;Dan O'Connor </copyright>
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		<managingEditor>dan@powerdiversity.com (Dan O'Connor)</managingEditor>
		<webMaster>dan@powerdiversity.com(Dan O'Connor)</webMaster>
		<category>inspirational, motivational, forgiveness, spirituality</category>
		<ttl>1440</ttl>
		<itunes:keywords>Communication, professional communication, communication training, professional communication training, dealing with difficult people, difficult people training, energy vampires</itunes:keywords>
		<itunes:subtitle>Daily thoughts, questions, and inspiration to help bring you energy, joy, and power to your everyday life.</itunes:subtitle>
		<itunes:summary>Dan Orsquo;Connor brings you communication tips and motivational thoughts to help brighten your day, communicate more effectively, and gives you tools for dealing with difficult people and energy vampires.</itunes:summary>
		<itunes:author>Dan O'Connor</itunes:author>
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			<itunes:name>Dan O'Connor</itunes:name>
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		<itunes:block>No</itunes:block>
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		<item>
		<title>How to Talk Like a CEO&#8211;Part 1</title>
		<link>http://powerdiversity.com/professional-communication-skills-training-blog-power-phrases-at-work</link>
		<comments>http://powerdiversity.com/professional-communication-skills-training-blog-power-phrases-at-work#comments</comments>
		<pubDate>Mon, 02 Aug 2010 21:34:31 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
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		<guid isPermaLink="false">http://powerdiversity.com/?p=1435</guid>
		<description><![CDATA[In this professional communication training series, communication expert Dan O&#8217;Connor teaches you how to polish your verbal patterns, get more out of every communication interaction, and sound like a CEO.
If you&#8217;ve engaged in any communication training, you have most likely already been taught that the word but is a danger word. But is it?
But is [...]]]></description>
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		<title>4 Danger Phrases You Should NEVER Say at Work</title>
		<link>http://powerdiversity.com/professional-communication-skills-training-4-danger-phrases-you-should-never-say-at-work</link>
		<comments>http://powerdiversity.com/professional-communication-skills-training-4-danger-phrases-you-should-never-say-at-work#comments</comments>
		<pubDate>Sat, 22 May 2010 03:31:06 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[American Communication]]></category>
		<category><![CDATA[Communication Advice]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[communication podcast]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication trainer]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[communications trainer]]></category>
		<category><![CDATA[communications training]]></category>
		<category><![CDATA[Danger Phrases]]></category>
		<category><![CDATA[dealing with difficult people resources]]></category>
		<category><![CDATA[Difficult People]]></category>
		<category><![CDATA[Difficult People at Work]]></category>
		<category><![CDATA[effective communication]]></category>
		<category><![CDATA[effective communication skills]]></category>
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		<guid isPermaLink="false">http://powerdiversity.com/?p=1325</guid>
		<description><![CDATA[FREE AUDIO PODCAST: Here&#8217;s your professional communication skills training lesson for the day, brought to you by communication trainer and motivational keynote speaker Dan O&#8217;Connor:
FOUR DANGER PHRASES YOU SHOULD NEVER SAY AT WORK (OR AT HOME):
.

No offense but&#8230;
Don&#8217;t take this the wrong way, but&#8230;
Our computers are slow&#8230;
No problem&#8230;

These 4 phrases rob you of credibility and [...]]]></description>
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		<title>How to Deal with THE NEGADDICTED</title>
		<link>http://powerdiversity.com/dealing_with_difficult_people_at_work_workplace_negativity_the_negaddicte</link>
		<comments>http://powerdiversity.com/dealing_with_difficult_people_at_work_workplace_negativity_the_negaddicte#comments</comments>
		<pubDate>Tue, 27 Apr 2010 23:15:37 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[Danger Phrases]]></category>
		<category><![CDATA[dealing with difficult people resources]]></category>
		<category><![CDATA[Difficult People]]></category>
		<category><![CDATA[Difficult People at Work]]></category>
		<category><![CDATA[effective communication]]></category>
		<category><![CDATA[effective communication skills training]]></category>
		<category><![CDATA[Power Phrases]]></category>
		<category><![CDATA[Professional Communication]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1224</guid>
		<description><![CDATA[Excerpt from Energy Vampire Slaying: 101.
How to recognize them: Look for the dark cloud looming above their heads&#8211;the cloud that follows them around wherever they go. They always have criticisms, and rarely have solutions. If they do offer a comment veiled as a solution, it frequently involves destruction rather than creation. They can be either [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Use the &#8220;Preemptive Strike&#8221; to Soften The Blow</title>
		<link>http://powerdiversity.com/use-the-preemptive-strike-to-soften-the-blow</link>
		<comments>http://powerdiversity.com/use-the-preemptive-strike-to-soften-the-blow#comments</comments>
		<pubDate>Sat, 05 Dec 2009 02:49:37 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Communication Tip of the Week]]></category>
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		<category><![CDATA[Communication Advice]]></category>
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		<category><![CDATA[communication trainer]]></category>
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		<category><![CDATA[Magic Phrases]]></category>
		<category><![CDATA[Onsite Communication Training]]></category>
		<category><![CDATA[Power Phrases]]></category>
		<category><![CDATA[Professional Communication]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=655</guid>
		<description><![CDATA[If you&#8217;re in customer service, you know that there are some messages you have to regularly deliver that you know will upset people. Part of professional communication training is learning how to tell a customer something they don&#8217;t want to hear without making the customer unnecessarily upset or angry. If you have the opportunity to [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<item>
		<title>Tip for Dealing with Angry or Emotional Customers</title>
		<link>http://powerdiversity.com/tip-for-dealing-with-angry-or-emotional-customers</link>
		<comments>http://powerdiversity.com/tip-for-dealing-with-angry-or-emotional-customers#comments</comments>
		<pubDate>Thu, 03 Dec 2009 01:40:11 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[Communication Advice]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[dealing with difficult people resources]]></category>
		<category><![CDATA[Difficult People]]></category>
		<category><![CDATA[Difficult People at Work]]></category>
		<category><![CDATA[effective communication]]></category>
		<category><![CDATA[Power Phrases]]></category>
		<category><![CDATA[Professional Communication]]></category>
		<category><![CDATA[scripting]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=642</guid>
		<description><![CDATA[When communicating with emotionally charged or angry customers, many of us try to calm them down by slowly, clearly, and logically telling them how we can help them with whatever technical issue they&#8217;re having. Basically, we speak to the logical side of their brain, when they&#8217;re speaking from the emotional side of their brain.
Don&#8217;t do [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<item>
		<title>MILDRED’S REAR VIEW MIRROR–by Who else? Mildred</title>
		<link>http://powerdiversity.com/mildred%e2%80%99s-rear-view-mirror%e2%80%93by-who-else-mildred</link>
		<comments>http://powerdiversity.com/mildred%e2%80%99s-rear-view-mirror%e2%80%93by-who-else-mildred#comments</comments>
		<pubDate>Mon, 16 Nov 2009 17:00:22 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[Communication Advice]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[Difficult People]]></category>
		<category><![CDATA[Difficult People at Work]]></category>
		<category><![CDATA[Love]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Thought for the Day]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=379</guid>
		<description><![CDATA[WHERE DO THOSE DIFFICULT PEOPLE COME FROM, ANYWAY???
Where do those difficult people in the workplace come from? Ever wonder that? Were they just born mean? Were their parents mean? When they were little, was their mean behavior rewarded? (Because remember, what gets rewarded, gets repeated.) I don&#8217;t know, but I have my suspicions. My suspicion is that [...]]]></description>
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		<slash:comments>5</slash:comments>
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		<title>Help Me Dan</title>
		<link>http://powerdiversity.com/help-me-dan</link>
		<comments>http://powerdiversity.com/help-me-dan#comments</comments>
		<pubDate>Thu, 29 Oct 2009 20:51:20 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[Help me Dan]]></category>
		<category><![CDATA[Ask Dan]]></category>
		<category><![CDATA[Communication Advice]]></category>
		<category><![CDATA[Communication Help]]></category>
		<category><![CDATA[Difficult People]]></category>
		<category><![CDATA[Difficult People at Work]]></category>
		<category><![CDATA[Professional Communication]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Thought for the Day]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=77</guid>
		<description><![CDATA[ASK DAN FOR HELP!
Do you need help dealing with difficult people?  Could you use some assistance with stress management? How about concrete tactics and scripts for raising your level of communication in the workplace? Do you have any customer service or workplace communication challenges? How about harassment or diversity questions?
Ask Dan! He’ll be happy to [...]]]></description>
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