Posts Tagged ‘Difficult People at Work’
The 2 Things Every Customer Wants to Hear From You–Do you know what they are?
Thursday, June 3rd, 2010
NEW FREE ON-LINE STREAMING AUDIO:Here’s your daily professional communication skills training lesson from communication trainer and motivational keynote speaker Dan O’Connor:
Do you know the two things that every customer is waiting to hear from you? They want to know that they have come to the right place and they have found the right person. Are you able to articulate that? In today’s professional communication training lesson, Dan shows you how to tell each customer that they have come to the right place, and have found the right person. THAT is what everyone wants to hear, but almost no one says it. Click here to go to our audios page and listen for free instantly. (more…)
4 Danger Phrases You Should NEVER Say at Work
Saturday, May 22nd, 2010
FREE AUDIO PODCAST: Here’s your professional communication skills training lesson for the day, brought to you by communication trainer and motivational keynote speaker Dan O’Connor:
FOUR DANGER PHRASES YOU SHOULD NEVER SAY AT WORK (OR AT HOME):
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- No offense but…
- Don’t take this the wrong way, but…
- Our computers are slow… (more…)
- Tags: American Communication, Communication Advice, communication in the workplace, communication podcast, Communication Tips, communication trainer, communication training, communications trainer, communications training, Danger Phrases, dealing with difficult people resources, Difficult People, Difficult People at Work, effective communication, effective communication skills, effective communication skills trainer, effective communication skills training, motivational keynote speaker, On-Site Communication Training, On-Site Training, onsite communicaiton training, Onsite Communication Training, Onsite Training, Power Phrases, Professional Communication
Denver Motivational Keynote Speaker and Trainer Dan O’Connor
Monday, May 17th, 2010
If you are looking for a keynote speaker or trainer in Denver, Colorado who specializes in communication, dealing with difficult people, and managing workplace negativity, professional motivational keynote speaker Dan O’Connor speaks and trains in Denver with no travel costs. Check out our course and keynote catalog to see Dan’s hottest topics, ranging from customer service and communication skills training to Energy Vampire Slaying keynotes, and ask us about Dan’s latest keynote, “Working Miracles: How miraculous thinking can change your office, your home, and yourself.” Click here to see Dan’s sample videos, click here to read the blog, and click here for Dan’s latest free book. Contact us with questions about bringing Dan to your next event and doing it within your budget.
- Tags: communication training, Communication Training Denver, Denver Keynote Speaker, Denver Motivational Keynote Speaker, Denver Motivational Speaker, Difficult People at Work, motivational keynote speaker, motivational Keynote Speaker Denver, motivational speaker, motivational speaker Denver, ON-Site Training Denver
Need to Apologize but Don’t Know How? Apology Made Easy–With a Little Humor
Thursday, May 13th, 2010
Here’s your quick-and-easy communication skills training for the day:
The Doppelganger Pass-off
Have you ever lost your temper or embarrassed yourself at work or at home, and then needed to apologize for whatever it is you said or did? You know that sick feeling in your gut that you get when you know you should apologize for something? Well, next time you find yourself in this difficult position, use the Doppelganger Pass-off, and say something like this:
“Hey Charlie (name of the person to whom you’re apologizing), just so you know, there is this crazy person who looks like me and sounds like me who’s going around claiming he IS me. He’s been doing really strange things. Evidently he…(Insert what you did here; For example, “has been sending out rude emails,” or, “got totally out-of-control drunk at the office Christmas party,” or “throws temper tantrums in front of our customers,” or whatever it is you did.). I hope you haven’t seen him, but if you do, please pay no attention to him at all–he’s just a crazy doppelganger.” (more…)
- Tags: apologize, apology, Communication Advice, communication in the workplace, Communication Tips, communication trainer, communications training, Difficult People at Work, effective communication skills, effective communication skills trainer, effective communication skills training, how to apologize, how to say you're sorry, On-Site Communication Training, On-Site Training, onsite communicaiton training, Onsite Communication Training, Onsite Training, Power Phrases, Relationships, sorry
Working Miracles: In A Miraculous Instant You Can Release the Hate at Work
Sunday, May 9th, 2010
NEW FREE AUDIO PODCAST: I was recently delivering some on-site communication training followed by a keynote speech, and I threw out what had originally been my keynote address at the last minute, and spoke instead about what the company really needed to overcome negativity at work, and improve their communication skills–they needed a miracle.
If you’re considering professional communication training or a communication keynote speaker (or more specifically training addressing dealing with difficult people and negativity at work), I recommend first asking yourself what the real problem is that you need to deal with. Is it really communication, or is it the negative attitudes and hate among employees that leads to a breakdown in teamwork and communication?
Check out our latest audio podcast about Working Miracles (our newest course) and releasing hate at work, and let me know your thoughts when you’re done listening. I’d love to hear what challenges you’re dealing with right now.
- Tags: A Course in Miracles, communication keynote speaker, communication speaker, Communication Tips, communication trainer, communication training, communications trainer, Difficult People at Work, keynote speaker, motivational keynote speaker, motivational podcast, motivational thought for the day, On-Site Communication Training, On-Site Training, onsite communicaiton training, Onsite Communication Training, Onsite Training, Professional Communication, relationship advice, Thought for the Day, workplace negativity
Looking for On-Site Call Center Customer Service Training?
Monday, May 3rd, 2010
Our new Winter 2010 Course Catalog is out, and we’ve included several exciting new on-site communication training workshops tailored just for you. If you have a call center and your team needs to learn the communication skills necessary to compete and win in the new economy, check out our newest professional communication training courses including Communication and Customer Service Skills for Call Centers, and The Professional Communicator Certification Program. Our communication, inspirational, motivational, and dealing with difficult people keynote section has also been updated. Let us know what questions you might have, and how we can tailor these courses or keynotes for your organization. Click here to go to our courses and keynotes page.
- Tags: communication course description, communication speaker, communication trainer, communication training, course catalog, Difficult People at Work, effective communication skills training, On-Site Communication Training, On-Site Training, onsite communicaiton training, Onsite Communication Training, Onsite Training
How to Deal with THE NEGADDICTED
Tuesday, April 27th, 2010
Excerpt from Energy Vampire Slaying: 101.
How to recognize them: Look for the dark cloud looming above their heads–the cloud that follows them around wherever they go. They always have criticisms, and rarely have solutions. If they do offer a comment veiled as a solution, it frequently involves destruction rather than creation. They can be either extroverted or introverted, but their mere energy in a room is so toxic it creates a bad taste in your mouth. When these people enter a room, the whole energy changes, and the non-toxic people present become uncomfortable until the Negaddicteds leave. In extreme cases, their faces even have permanent frown lines that only a visit to a dermatologist or med-spa can correct. They definitely do NOT comply with the 5 positives to every 1 negative rule. They are called toxic for a reason: (more…)
Dealing With Difficult People? New Communication Training Program: EVS101
Tuesday, April 20th, 2010
Dan O’Connor releases his much anticipated communication training program, Energy Vampire Slaying: 101, How to Combat and Defeat Negative Energy and Toxic Attitudes in your Office, Your Home, and Yourself. This professional training program is totally free, and includes:
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- Book
- Workbook
- Quick-Reference Cards
- Daily Principle Cards
Just click here to go to our Free Book page, and download your copy today.
Please remember to leave your comments and questions as you complete the program.
- Tags: communication in the workplace, Communication Tips, communication training, communications training, Danger Phrases, dealing with difficult people resources, Difficult People at Work, effective communication, effective communication skills trainer, effective communication skills training, On-Site Communication Training, Power Phrases, Professional Communication, Relationships, Thought for the Day
The 4-Step Process for Dealing with THE BLAMER
Tuesday, April 6th, 2010
NEW FREE AUDIO PODCAST: THE BLAMER (CLICK HERE TO GO TO OUR PODCASTS PAGE AND LISTEN)
Professional communication training: In every organization, there will be customers who want to blame someone else for their troubles.
Who’s actually to blame for the problem is totally irrelevant. If you are in customer service and have to deal with the Blamer, remember that your role with them is to be the scapegoat, and your mission is to serve them by telling them whatever they need to hear so they can get un-stuck, and you can move along to the next customer while feeling good about the experience you had with the Blamer. (more…)
- Tags: American Communication, communication in the workplace, communication podcast, Communication Tips, communication training, communications training, dealing with difficult people resources, Difficult People at Work, Magic Phrases, On-Site Communication Training, onsite communicaiton training, Power Phrases, Professional Communication, scripting
Instantly Change Any and Every Relationship
Monday, April 5th, 2010
NEW FREE AUDIO PODCAST: Are you struggling with healing, transforming, or resurrecting a relationship? If you’re dealing with difficult people in the workplace or at home, it is not the difficult person (or Energy Vampire) that needs transformation; it is the lens, or the heart through which you are perceiving this relationship that needs transformation. Communication training, whether professional, interpersonal, or romantic, starts with you–on the inside. Click here to listen to today’s podcast from our “Something to Think About” series, (more…)
- Tags: A Course in Miracles, Communication Advice, communication podcast, communication training, Difficult People at Work, Forgiveness, inspirational keynote speaker, inspirational podcast, inspirational speaker, inspirational thought for the day, motivational keynote speaker, motivational podcast, motivational speaker, motivational thought for the day, On-Site Communication Training, Relationships, Romantic Relationships, Thought for the Day
Tags: communication in the workplace, communication podcast, Communication Tips, communication trainer, communication training, communications trainer, communications training, dealing with difficult people resources, Difficult People at Work, effective communication, effective communication skills, effective communication skills trainer, effective communication skills training, motivational keynote speaker, On-Site Communication Training, On-Site Training, onsite communicaiton training, Onsite Communication Training, Onsite Training, Power Phrases, Professional Communication, scripting