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	<title>Professional Communication Skills Training &#124; Keynote Speaker and Communication Trainer &#124; Dan O&#039;Connor &#187; Difficult People at Work</title>
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	<description>Dan O&#039;Connor delivers communication advice, blogs, audios, and training resources to help you improve your professional communication and customer service skills.</description>
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		<copyright>&#xA9;Dan O'Connor </copyright>
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		<managingEditor>dan@powerdiversity.com (Dan O'Connor)</managingEditor>
		<webMaster>dan@powerdiversity.com(Dan O'Connor)</webMaster>
		<category>inspirational, motivational, forgiveness, spirituality</category>
		<ttl>1440</ttl>
		<itunes:keywords>Communication, professional communication, communication training, professional communication training, dealing with difficult people, difficult people training, energy vampires</itunes:keywords>
		<itunes:subtitle>Daily thoughts, questions, and inspiration to help bring you energy, joy, and power to your everyday life.</itunes:subtitle>
		<itunes:summary>Dan Orsquo;Connor brings you communication tips and motivational thoughts to help brighten your day, communicate more effectively, and gives you tools for dealing with difficult people and energy vampires.</itunes:summary>
		<itunes:author>Dan O'Connor</itunes:author>
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			<itunes:name>Dan O'Connor</itunes:name>
			<itunes:email>dan@powerdiversity.com</itunes:email>
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		<itunes:block>No</itunes:block>
		<itunes:explicit>no</itunes:explicit>
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			<title>Professional Communication Skills Training &#124; Keynote Speaker and Communication Trainer &#124; Dan O&#039;Connor</title>
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		<item>
		<title>The 2 Things Every Customer Wants to Hear From You&#8211;Do you know what they are?</title>
		<link>http://powerdiversity.com/the-2-things-every-customer-wants-to-hear-from-you-do-you-know-what-they-are</link>
		<comments>http://powerdiversity.com/the-2-things-every-customer-wants-to-hear-from-you-do-you-know-what-they-are#comments</comments>
		<pubDate>Thu, 03 Jun 2010 20:44:56 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[communication podcast]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication trainer]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[communications trainer]]></category>
		<category><![CDATA[communications training]]></category>
		<category><![CDATA[dealing with difficult people resources]]></category>
		<category><![CDATA[Difficult People at Work]]></category>
		<category><![CDATA[effective communication]]></category>
		<category><![CDATA[effective communication skills]]></category>
		<category><![CDATA[effective communication skills trainer]]></category>
		<category><![CDATA[effective communication skills training]]></category>
		<category><![CDATA[motivational keynote speaker]]></category>
		<category><![CDATA[On-Site Communication Training]]></category>
		<category><![CDATA[On-Site Training]]></category>
		<category><![CDATA[onsite communicaiton training]]></category>
		<category><![CDATA[Onsite Communication Training]]></category>
		<category><![CDATA[Onsite Training]]></category>
		<category><![CDATA[Power Phrases]]></category>
		<category><![CDATA[Professional Communication]]></category>
		<category><![CDATA[scripting]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1343</guid>
		<description><![CDATA[NEW FREE ON-LINE STREAMING AUDIO:Here’s your daily professional communication skills training lesson  from communication trainer and motivational keynote speaker Dan  O’Connor:
Do you know the two things that every customer is waiting to hear  from you? They want to know that they have come to the right place and  they have found [...]]]></description>
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		</item>
		<item>
		<title>4 Danger Phrases You Should NEVER Say at Work</title>
		<link>http://powerdiversity.com/professional-communication-skills-training-4-danger-phrases-you-should-never-say-at-work</link>
		<comments>http://powerdiversity.com/professional-communication-skills-training-4-danger-phrases-you-should-never-say-at-work#comments</comments>
		<pubDate>Sat, 22 May 2010 03:31:06 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[American Communication]]></category>
		<category><![CDATA[Communication Advice]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[communication podcast]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication trainer]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[communications trainer]]></category>
		<category><![CDATA[communications training]]></category>
		<category><![CDATA[Danger Phrases]]></category>
		<category><![CDATA[dealing with difficult people resources]]></category>
		<category><![CDATA[Difficult People]]></category>
		<category><![CDATA[Difficult People at Work]]></category>
		<category><![CDATA[effective communication]]></category>
		<category><![CDATA[effective communication skills]]></category>
		<category><![CDATA[effective communication skills trainer]]></category>
		<category><![CDATA[effective communication skills training]]></category>
		<category><![CDATA[motivational keynote speaker]]></category>
		<category><![CDATA[On-Site Communication Training]]></category>
		<category><![CDATA[On-Site Training]]></category>
		<category><![CDATA[onsite communicaiton training]]></category>
		<category><![CDATA[Onsite Communication Training]]></category>
		<category><![CDATA[Onsite Training]]></category>
		<category><![CDATA[Power Phrases]]></category>
		<category><![CDATA[Professional Communication]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1325</guid>
		<description><![CDATA[FREE AUDIO PODCAST: Here&#8217;s your professional communication skills training lesson for the day, brought to you by communication trainer and motivational keynote speaker Dan O&#8217;Connor:
FOUR DANGER PHRASES YOU SHOULD NEVER SAY AT WORK (OR AT HOME):
.

No offense but&#8230;
Don&#8217;t take this the wrong way, but&#8230;
Our computers are slow&#8230;
No problem&#8230;

These 4 phrases rob you of credibility and [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Denver Motivational Keynote Speaker and Trainer Dan O&#8217;Connor</title>
		<link>http://powerdiversity.com/denver-motivational-keynote-speaker-and-trainer-dan-oconnor</link>
		<comments>http://powerdiversity.com/denver-motivational-keynote-speaker-and-trainer-dan-oconnor#comments</comments>
		<pubDate>Mon, 17 May 2010 03:05:16 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[Communication Training Denver]]></category>
		<category><![CDATA[Denver Keynote Speaker]]></category>
		<category><![CDATA[Denver Motivational Keynote Speaker]]></category>
		<category><![CDATA[Denver Motivational Speaker]]></category>
		<category><![CDATA[Difficult People at Work]]></category>
		<category><![CDATA[motivational keynote speaker]]></category>
		<category><![CDATA[motivational Keynote Speaker Denver]]></category>
		<category><![CDATA[motivational speaker]]></category>
		<category><![CDATA[motivational speaker Denver]]></category>
		<category><![CDATA[ON-Site Training Denver]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1303</guid>
		<description><![CDATA[If you are looking for a keynote speaker or trainer in Denver, Colorado who specializes in communication, dealing with difficult people, and managing workplace negativity, professional motivational keynote speaker Dan O&#8217;Connor speaks and trains in Denver with no travel costs. Check out our course and keynote catalog to see Dan&#8217;s hottest topics, ranging from customer [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Need to Apologize but Don&#8217;t Know How? Apology Made Easy&#8211;With a Little Humor</title>
		<link>http://powerdiversity.com/need-to-apologize-but-dont-know-how-apology-made-easy</link>
		<comments>http://powerdiversity.com/need-to-apologize-but-dont-know-how-apology-made-easy#comments</comments>
		<pubDate>Thu, 13 May 2010 04:36:23 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[apologize]]></category>
		<category><![CDATA[apology]]></category>
		<category><![CDATA[Communication Advice]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication trainer]]></category>
		<category><![CDATA[communications training]]></category>
		<category><![CDATA[Difficult People at Work]]></category>
		<category><![CDATA[effective communication skills]]></category>
		<category><![CDATA[effective communication skills trainer]]></category>
		<category><![CDATA[effective communication skills training]]></category>
		<category><![CDATA[how to apologize]]></category>
		<category><![CDATA[how to say you're sorry]]></category>
		<category><![CDATA[On-Site Communication Training]]></category>
		<category><![CDATA[On-Site Training]]></category>
		<category><![CDATA[onsite communicaiton training]]></category>
		<category><![CDATA[Onsite Communication Training]]></category>
		<category><![CDATA[Onsite Training]]></category>
		<category><![CDATA[Power Phrases]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[sorry]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1288</guid>
		<description><![CDATA[Here&#8217;s your quick-and-easy communication skills training for the day:  
The Doppelganger Pass-off
Have you ever lost your temper or embarrassed yourself at work or at home, and then needed to apologize for whatever it is you said or did? You know that sick feeling in your gut that you get when you know you should [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Working Miracles: In A Miraculous Instant You Can Release the Hate at Work</title>
		<link>http://powerdiversity.com/course-in-miracles-at-work-onsite-communication-training-keynote-speaker</link>
		<comments>http://powerdiversity.com/course-in-miracles-at-work-onsite-communication-training-keynote-speaker#comments</comments>
		<pubDate>Sun, 09 May 2010 23:20:28 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[A Course in Miracles]]></category>
		<category><![CDATA[communication keynote speaker]]></category>
		<category><![CDATA[communication speaker]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication trainer]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[communications trainer]]></category>
		<category><![CDATA[Difficult People at Work]]></category>
		<category><![CDATA[keynote speaker]]></category>
		<category><![CDATA[motivational keynote speaker]]></category>
		<category><![CDATA[motivational podcast]]></category>
		<category><![CDATA[motivational thought for the day]]></category>
		<category><![CDATA[On-Site Communication Training]]></category>
		<category><![CDATA[On-Site Training]]></category>
		<category><![CDATA[onsite communicaiton training]]></category>
		<category><![CDATA[Onsite Communication Training]]></category>
		<category><![CDATA[Onsite Training]]></category>
		<category><![CDATA[Professional Communication]]></category>
		<category><![CDATA[relationship advice]]></category>
		<category><![CDATA[Thought for the Day]]></category>
		<category><![CDATA[workplace negativity]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1270</guid>
		<description><![CDATA[If you're considering professional communication training or a communication keynote speaker (or more specifically training addressing dealing with difficult people and negativity at work), I recommend first asking yourself what the real problem is that you need to deal with first. Is it really communication, or is it the negative attitudes and hate among employees that leads to a breakdown in teamwork and communication?]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Looking for On-Site Call Center Customer Service Training?</title>
		<link>http://powerdiversity.com/looking-for-on-site-call-center-customer-service-training</link>
		<comments>http://powerdiversity.com/looking-for-on-site-call-center-customer-service-training#comments</comments>
		<pubDate>Mon, 03 May 2010 05:28:54 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[communication course description]]></category>
		<category><![CDATA[communication speaker]]></category>
		<category><![CDATA[communication trainer]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[course catalog]]></category>
		<category><![CDATA[Difficult People at Work]]></category>
		<category><![CDATA[effective communication skills training]]></category>
		<category><![CDATA[On-Site Communication Training]]></category>
		<category><![CDATA[On-Site Training]]></category>
		<category><![CDATA[onsite communicaiton training]]></category>
		<category><![CDATA[Onsite Communication Training]]></category>
		<category><![CDATA[Onsite Training]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1259</guid>
		<description><![CDATA[Our new Winter 2010 Course Catalog is out, and we&#8217;ve included several exciting new on-site communication training workshops tailored just for you. If you have a call center and your team needs to learn the communication skills necessary to compete and win in the new economy, check out our newest professional communication training courses including [...]]]></description>
		<wfw:commentRss>http://powerdiversity.com/looking-for-on-site-call-center-customer-service-training/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How to Deal with THE NEGADDICTED</title>
		<link>http://powerdiversity.com/dealing_with_difficult_people_at_work_workplace_negativity_the_negaddicte</link>
		<comments>http://powerdiversity.com/dealing_with_difficult_people_at_work_workplace_negativity_the_negaddicte#comments</comments>
		<pubDate>Tue, 27 Apr 2010 23:15:37 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[Danger Phrases]]></category>
		<category><![CDATA[dealing with difficult people resources]]></category>
		<category><![CDATA[Difficult People]]></category>
		<category><![CDATA[Difficult People at Work]]></category>
		<category><![CDATA[effective communication]]></category>
		<category><![CDATA[effective communication skills training]]></category>
		<category><![CDATA[Power Phrases]]></category>
		<category><![CDATA[Professional Communication]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1224</guid>
		<description><![CDATA[Excerpt from Energy Vampire Slaying: 101.
How to recognize them: Look for the dark cloud looming above their heads&#8211;the cloud that follows them around wherever they go. They always have criticisms, and rarely have solutions. If they do offer a comment veiled as a solution, it frequently involves destruction rather than creation. They can be either [...]]]></description>
		<wfw:commentRss>http://powerdiversity.com/dealing_with_difficult_people_at_work_workplace_negativity_the_negaddicte/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Dealing With Difficult People? New Communication Training Program: EVS101</title>
		<link>http://powerdiversity.com/dealing-with-difficult-people-new-communication-training-program-evs101</link>
		<comments>http://powerdiversity.com/dealing-with-difficult-people-new-communication-training-program-evs101#comments</comments>
		<pubDate>Tue, 20 Apr 2010 17:07:16 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[communications training]]></category>
		<category><![CDATA[Danger Phrases]]></category>
		<category><![CDATA[dealing with difficult people resources]]></category>
		<category><![CDATA[Difficult People at Work]]></category>
		<category><![CDATA[effective communication]]></category>
		<category><![CDATA[effective communication skills trainer]]></category>
		<category><![CDATA[effective communication skills training]]></category>
		<category><![CDATA[On-Site Communication Training]]></category>
		<category><![CDATA[Power Phrases]]></category>
		<category><![CDATA[Professional Communication]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Thought for the Day]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1206</guid>
		<description><![CDATA[Dan O&#8217;Connor releases his much anticipated communication training program, Energy Vampire Slaying: 101, How to Combat and Defeat Negative Energy and Toxic Attitudes in your Office, Your Home, and Yourself. This professional training program is totally free, and includes:

.


Book
Workbook
Quick-Reference Cards
Daily Principle Cards

Just click here to go to our Free Book page, and download your copy [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The 4-Step Process for Dealing with THE BLAMER</title>
		<link>http://powerdiversity.com/the-4-step-process-for-dealing-with-the-blamer</link>
		<comments>http://powerdiversity.com/the-4-step-process-for-dealing-with-the-blamer#comments</comments>
		<pubDate>Tue, 06 Apr 2010 21:58:25 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[American Communication]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[communication podcast]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[communications training]]></category>
		<category><![CDATA[dealing with difficult people resources]]></category>
		<category><![CDATA[Difficult People at Work]]></category>
		<category><![CDATA[Magic Phrases]]></category>
		<category><![CDATA[On-Site Communication Training]]></category>
		<category><![CDATA[onsite communicaiton training]]></category>
		<category><![CDATA[Power Phrases]]></category>
		<category><![CDATA[Professional Communication]]></category>
		<category><![CDATA[scripting]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1185</guid>
		<description><![CDATA[NEW FREE AUDIO PODCAST: THE BLAMER (CLICK HERE TO GO TO OUR PODCASTS PAGE AND LISTEN)
Professional communication training: In every organization, there will be customers who want to blame someone else for their troubles.
Who’s actually to blame for the problem is totally irrelevant. If you are in customer service and have to deal with the [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Instantly Change Any and Every Relationship</title>
		<link>http://powerdiversity.com/instantly-change-any-and-every-relationship</link>
		<comments>http://powerdiversity.com/instantly-change-any-and-every-relationship#comments</comments>
		<pubDate>Mon, 05 Apr 2010 00:17:22 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[A Course in Miracles]]></category>
		<category><![CDATA[Communication Advice]]></category>
		<category><![CDATA[communication podcast]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[Difficult People at Work]]></category>
		<category><![CDATA[Forgiveness]]></category>
		<category><![CDATA[inspirational keynote speaker]]></category>
		<category><![CDATA[inspirational podcast]]></category>
		<category><![CDATA[inspirational speaker]]></category>
		<category><![CDATA[inspirational thought for the day]]></category>
		<category><![CDATA[motivational keynote speaker]]></category>
		<category><![CDATA[motivational podcast]]></category>
		<category><![CDATA[motivational speaker]]></category>
		<category><![CDATA[motivational thought for the day]]></category>
		<category><![CDATA[On-Site Communication Training]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Romantic Relationships]]></category>
		<category><![CDATA[Thought for the Day]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1163</guid>
		<description><![CDATA[NEW FREE AUDIO PODCAST: Are you struggling with healing, transforming, or resurrecting a relationship? If you&#8217;re dealing with difficult people in the workplace or at home, it is not the difficult person (or Energy Vampire) that needs transformation; it is the lens, or the heart through which you are perceiving this relationship that needs transformation. [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How to Deal with time-wasters, time-suckers, and pests at work</title>
		<link>http://powerdiversity.com/how-to-deal-with-the-time-sucker-the-pest-or-time-waster-at-work</link>
		<comments>http://powerdiversity.com/how-to-deal-with-the-time-sucker-the-pest-or-time-waster-at-work#comments</comments>
		<pubDate>Sat, 20 Mar 2010 23:22:52 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[Communication Advice]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[Danger Phrases]]></category>
		<category><![CDATA[dealing with difficult people resources]]></category>
		<category><![CDATA[Difficult People at Work]]></category>
		<category><![CDATA[Magic Phrases]]></category>
		<category><![CDATA[Power Phrases]]></category>
		<category><![CDATA[Professional Communication]]></category>
		<category><![CDATA[scripting]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1113</guid>
		<description><![CDATA[Is there someone at work who distracts you, drops by for uninvited chats, and interrupts you frequently while you&#8217;re working? Read on to learn how to deal with the Time-Sucker.
THE TIME-SUCKERS: Who they are, and how to deal with them.
How to recognize them: They’re the ones who come into your space and have no regard [...]]]></description>
		<wfw:commentRss>http://powerdiversity.com/how-to-deal-with-the-time-sucker-the-pest-or-time-waster-at-work/feed</wfw:commentRss>
		<slash:comments>1</slash:comments>
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		<title>27 Quick, Powerful Tips for Dealing With Difficult People</title>
		<link>http://powerdiversity.com/27-quick-powerful-tips-for-dealing-with-difficult-people</link>
		<comments>http://powerdiversity.com/27-quick-powerful-tips-for-dealing-with-difficult-people#comments</comments>
		<pubDate>Mon, 15 Mar 2010 20:14:41 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[Articles]]></category>
		<category><![CDATA[Communication Advice]]></category>
		<category><![CDATA[communication article]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[Difficult People at Work]]></category>
		<category><![CDATA[effective communication]]></category>
		<category><![CDATA[Professional Communication]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1084</guid>
		<description><![CDATA[ CHECK THIS OUT! Good article for dealing with difficult people at work and at home. I like quick, easy tips like these, and I hope you will to. If you&#8217;re looking for communication training but have no budget, make sure to stop by frequently. and visit our blog, audios, and videos as well. Here&#8217;s [...]]]></description>
		<wfw:commentRss>http://powerdiversity.com/27-quick-powerful-tips-for-dealing-with-difficult-people/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>6 Steps to Handling a Cry-Baby at Work</title>
		<link>http://powerdiversity.com/6-steps-to-handling-a-cry-baby-at-work</link>
		<comments>http://powerdiversity.com/6-steps-to-handling-a-cry-baby-at-work#comments</comments>
		<pubDate>Mon, 15 Mar 2010 03:30:27 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Communication Tip of the Week]]></category>
		<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[Communication Advice]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[communication podcast]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[communications training]]></category>
		<category><![CDATA[Danger Phrases]]></category>
		<category><![CDATA[Difficult People at Work]]></category>
		<category><![CDATA[effective communication]]></category>
		<category><![CDATA[effective communication skills]]></category>
		<category><![CDATA[Professional Communication]]></category>
		<category><![CDATA[professional communication podcast]]></category>
		<category><![CDATA[scripting]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1058</guid>
		<description><![CDATA[ NEW FREE AUDIO PODCAST: Do you work with people who start to cry when you have to deliver a difficult message to them? Do you work with people who use crying as a tactic to avoid taking blame, accepting responsibility, or communicating assertively? Click here to listen to Dan&#8217;s free professional communication training audio [...]]]></description>
		<wfw:commentRss>http://powerdiversity.com/6-steps-to-handling-a-cry-baby-at-work/feed</wfw:commentRss>
		<slash:comments>1</slash:comments>
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		<title>Are you looking for a Communication Trainer or Keynote Speaker?</title>
		<link>http://powerdiversity.com/are-you-looking-for-a-communication-keynote-speaker</link>
		<comments>http://powerdiversity.com/are-you-looking-for-a-communication-keynote-speaker#comments</comments>
		<pubDate>Fri, 12 Mar 2010 08:57:48 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[communication trainer]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[dealing with difficult people resources]]></category>
		<category><![CDATA[Difficult People at Work]]></category>
		<category><![CDATA[effective communication]]></category>
		<category><![CDATA[On-Site Communication Training]]></category>
		<category><![CDATA[On-Site Training]]></category>
		<category><![CDATA[onsite communicaiton training]]></category>
		<category><![CDATA[Onsite Communication Training]]></category>
		<category><![CDATA[Onsite Training]]></category>
		<category><![CDATA[Professional Communication]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1044</guid>
		<description><![CDATA[Are you looking for a communication keynote speaker or trainer? Check out our new on-site training catalog, filled with courses to help you deal with difficult people, build strong teams, understand and speak the language of different personality types, communicate more effectively and professionally, and think more creatively. We will also custom design a course [...]]]></description>
		<wfw:commentRss>http://powerdiversity.com/are-you-looking-for-a-communication-keynote-speaker/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
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		<title>The One Magic Power Phrase that Never Fails to Defuse Emotionally Charged or Difficult Customers</title>
		<link>http://powerdiversity.com/the-one-magic-power-phrase-that-never-fails-to-defuse-emotionally-charged-or-difficult-customers</link>
		<comments>http://powerdiversity.com/the-one-magic-power-phrase-that-never-fails-to-defuse-emotionally-charged-or-difficult-customers#comments</comments>
		<pubDate>Tue, 23 Feb 2010 03:42:03 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[Difficult People at Work]]></category>
		<category><![CDATA[Power Phrases]]></category>
		<category><![CDATA[power phrases for dealing with difficult people]]></category>
		<category><![CDATA[power phrases for professional communication]]></category>
		<category><![CDATA[Professional Communication]]></category>
		<category><![CDATA[professional communication training]]></category>
		<category><![CDATA[virtual on-site communication training]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=979</guid>
		<description><![CDATA[NEW AUDIO PODCAST: If you deal with emotionally charged or difficult people at work, you  need power phrases to help you navigate through those difficult  professional communication situations. Power phrases such as the one in  today&#8217;s virtual on-site professional communication training podcast helps you  immediately increase your communication power, deal with [...]]]></description>
		<wfw:commentRss>http://powerdiversity.com/the-one-magic-power-phrase-that-never-fails-to-defuse-emotionally-charged-or-difficult-customers/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>People Act Differently in the Light</title>
		<link>http://powerdiversity.com/people-act-differently-in-the-light</link>
		<comments>http://powerdiversity.com/people-act-differently-in-the-light#comments</comments>
		<pubDate>Mon, 22 Feb 2010 02:21:14 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[Communication Advice]]></category>
		<category><![CDATA[Communication Help]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[Difficult People at Work]]></category>
		<category><![CDATA[inspirational podcast]]></category>
		<category><![CDATA[inspirational thought for the day]]></category>
		<category><![CDATA[motivational podcast]]></category>
		<category><![CDATA[motivational thought for the day]]></category>
		<category><![CDATA[Thought for the Day]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=976</guid>
		<description><![CDATA[NEW AUDIO PODCAST: If you&#8217;re dealing with difficult people or difficult situations,  remember that people act differently in the light. It is our job to be  the light that casts out darkness. Whether you&#8217;re engaged in  professional communication training, self-development, or learning to  deal with energy vampires, you must remember the [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<item>
		<title>The 4-Step &#8220;Disengage to Stop the Rage&#8221; Process for De-Stressing at Work</title>
		<link>http://powerdiversity.com/the-4-step-disengage-to-stop-the-rage-process-for-de-stressing-at-work</link>
		<comments>http://powerdiversity.com/the-4-step-disengage-to-stop-the-rage-process-for-de-stressing-at-work#comments</comments>
		<pubDate>Tue, 09 Feb 2010 02:14:28 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Communication Tip of the Week]]></category>
		<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[Communication Help]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[de-stress]]></category>
		<category><![CDATA[Difficult People at Work]]></category>
		<category><![CDATA[Professional Communication]]></category>
		<category><![CDATA[scripting]]></category>
		<category><![CDATA[workplace stress]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=912</guid>
		<description><![CDATA[NEW AUDIO PODCAST: HELP ME DAN! I get WAAAY to stressed out at work. My customers make me crazy&#8230; ANSWER: There&#8217;s a reason why Zebras don&#8217;t get  ulcers. Their brains stop  releasing stress hormones as soon as the stress factor is gone  (according to Robert Zapolsky,  author of Why Zebras Don&#8217;t [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>You Are In Charge of Every Relationship in Your Life</title>
		<link>http://powerdiversity.com/new-podcast-you-are-in-charge-of-every-relationship-in-your-life</link>
		<comments>http://powerdiversity.com/new-podcast-you-are-in-charge-of-every-relationship-in-your-life#comments</comments>
		<pubDate>Wed, 27 Jan 2010 19:35:50 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[Difficult People at Work]]></category>
		<category><![CDATA[inspirational podcast]]></category>
		<category><![CDATA[inspirational thought for the day]]></category>
		<category><![CDATA[motivational podcast]]></category>
		<category><![CDATA[relationship advice]]></category>
		<category><![CDATA[Thought for the Day]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=780</guid>
		<description><![CDATA[NEW FREE PODCAST/AUDIO: The foundation of any communication training course dealing with  personal or professional relationships is knowing that you are in charge  of every relationship in your life, and it is only what you are not  giving that can be missing from any relationship in your life. If you  are [...]]]></description>
		<wfw:commentRss>http://powerdiversity.com/new-podcast-you-are-in-charge-of-every-relationship-in-your-life/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Dealing with Difficult People in the Workplace</title>
		<link>http://powerdiversity.com/dealing-with-difficult-people-in-the-workplace</link>
		<comments>http://powerdiversity.com/dealing-with-difficult-people-in-the-workplace#comments</comments>
		<pubDate>Sun, 24 Jan 2010 19:00:43 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[dealing with difficult people resources]]></category>
		<category><![CDATA[Difficult People at Work]]></category>
		<category><![CDATA[Negative people in the workplace]]></category>
		<category><![CDATA[On-Site Communication Training]]></category>
		<category><![CDATA[Techniques for handling difficult people in the workplace]]></category>
		<category><![CDATA[Toxic people in the workplace]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=770</guid>
		<description><![CDATA[Each time I deliver onsite communication training dealing with difficult people in the workplace, I am asked if I would include articles on this topic in my blog&#8211;third person articles that I come across in my readings and research. I&#8217;m doing just that this morning, with the reminder that although this is a thought-provoking article, [...]]]></description>
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		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Use the &#8220;Preemptive Strike&#8221; to Soften The Blow</title>
		<link>http://powerdiversity.com/use-the-preemptive-strike-to-soften-the-blow</link>
		<comments>http://powerdiversity.com/use-the-preemptive-strike-to-soften-the-blow#comments</comments>
		<pubDate>Sat, 05 Dec 2009 02:49:37 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Communication Tip of the Week]]></category>
		<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[Communication Advice]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication trainer]]></category>
		<category><![CDATA[communications training]]></category>
		<category><![CDATA[Difficult People]]></category>
		<category><![CDATA[Difficult People at Work]]></category>
		<category><![CDATA[effective communication]]></category>
		<category><![CDATA[effective communication skills trainer]]></category>
		<category><![CDATA[Magic Phrases]]></category>
		<category><![CDATA[Onsite Communication Training]]></category>
		<category><![CDATA[Power Phrases]]></category>
		<category><![CDATA[Professional Communication]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=655</guid>
		<description><![CDATA[If you&#8217;re in customer service, you know that there are some messages you have to regularly deliver that you know will upset people. Part of professional communication training is learning how to tell a customer something they don&#8217;t want to hear without making the customer unnecessarily upset or angry. If you have the opportunity to [...]]]></description>
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		<slash:comments>1</slash:comments>
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