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	<title>Professional Communication Skills Training &#124; Keynote Speaker and Communication Trainer &#124; Dan O&#039;Connor &#187; effective communication skills training</title>
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	<link>http://powerdiversity.com</link>
	<description>Dan O&#039;Connor delivers communication advice, blogs, audios, and training resources to help you improve your professional communication and customer service skills.</description>
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		<copyright>&#xA9;Dan O'Connor </copyright>
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		<managingEditor>dan@powerdiversity.com (Dan O'Connor)</managingEditor>
		<webMaster>dan@powerdiversity.com(Dan O'Connor)</webMaster>
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		<ttl>1440</ttl>
		<itunes:keywords>Communication, professional communication, communication training, professional communication training, dealing with difficult people, difficult people training, energy vampires</itunes:keywords>
		<itunes:subtitle>Daily thoughts, questions, and inspiration to help bring you energy, joy, and power to your everyday life.</itunes:subtitle>
		<itunes:summary>Dan Orsquo;Connor brings you communication tips and motivational thoughts to help brighten your day, communicate more effectively, and gives you tools for dealing with difficult people and energy vampires.</itunes:summary>
		<itunes:author>Dan O'Connor</itunes:author>
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			<itunes:name>Dan O'Connor</itunes:name>
			<itunes:email>dan@powerdiversity.com</itunes:email>
		</itunes:owner>
		<itunes:block>No</itunes:block>
		<itunes:explicit>no</itunes:explicit>
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			<title>Professional Communication Skills Training &#124; Keynote Speaker and Communication Trainer &#124; Dan O&#039;Connor</title>
			<link>http://powerdiversity.com</link>
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		<item>
		<title>Say This&#8211;Not That; Danger Phrases and Power Phrases for Work</title>
		<link>http://powerdiversity.com/free-professional-communication-skills-training-resources</link>
		<comments>http://powerdiversity.com/free-professional-communication-skills-training-resources#comments</comments>
		<pubDate>Thu, 26 Aug 2010 07:13:36 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[Communication Advice]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[communication podcast]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication trainer]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[communications trainer]]></category>
		<category><![CDATA[communications training]]></category>
		<category><![CDATA[Danger Phrases]]></category>
		<category><![CDATA[effective communication]]></category>
		<category><![CDATA[effective communication skills trainer]]></category>
		<category><![CDATA[effective communication skills training]]></category>
		<category><![CDATA[On-Site Communication Training]]></category>
		<category><![CDATA[On-Site Training]]></category>
		<category><![CDATA[Onsite Communication Training]]></category>
		<category><![CDATA[Onsite Training]]></category>
		<category><![CDATA[Power Phrases]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1454</guid>
		<description><![CDATA[Are you tarnishing your professional reputation simply by making a verbal typo? Check out this great article: http://shine.yahoo.com/channel/life/24-things-you-might-be-saying-wrong-2338028/.
For more great professional communication training tips, check out our communication blog, our professional communication tactics podcasts, and our other great free communication training resources.
Still looking for a motivational keynote speaker or an on-site professional trainer for your [...]]]></description>
		<wfw:commentRss>http://powerdiversity.com/free-professional-communication-skills-training-resources/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>&#8220;No Problem&#8221;&#8211;Danger Phrase for Customer Service Reps</title>
		<link>http://powerdiversity.com/on-site-communication-training-danger-power-phrases-keynote-speaker-on-communication</link>
		<comments>http://powerdiversity.com/on-site-communication-training-danger-power-phrases-keynote-speaker-on-communication#comments</comments>
		<pubDate>Sun, 15 Aug 2010 20:58:13 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[communication podcast]]></category>
		<category><![CDATA[communication trainer]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[Danger Phrases]]></category>
		<category><![CDATA[effective communication]]></category>
		<category><![CDATA[effective communication skills trainer]]></category>
		<category><![CDATA[effective communication skills training]]></category>
		<category><![CDATA[On-Site Communication Training]]></category>
		<category><![CDATA[On-Site Training]]></category>
		<category><![CDATA[Onsite Communication Training]]></category>
		<category><![CDATA[Onsite Training]]></category>
		<category><![CDATA[Power Phrases]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1449</guid>
		<description><![CDATA[Here&#8217;s your professional communication skills training tip for the day brought to you by expert communication trainer, Dan O&#8217;Connor:
Danger Phrase: &#8220;No problem.&#8221; Power Phrase: &#8220;You&#8217;re welcome.&#8221;
If someone thanks you for something, the correct response is, &#8220;You&#8217;re welcome.&#8221;
&#8220;No problem,&#8221; or anything similar should be purged from your verbal patterns.
While we certainly don&#8217;t mean to sound unprofessional [...]]]></description>
		<wfw:commentRss>http://powerdiversity.com/on-site-communication-training-danger-power-phrases-keynote-speaker-on-communication/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How to Talk Like a CEO&#8211;Part 1</title>
		<link>http://powerdiversity.com/professional-communication-skills-training-blog-power-phrases-at-work</link>
		<comments>http://powerdiversity.com/professional-communication-skills-training-blog-power-phrases-at-work#comments</comments>
		<pubDate>Mon, 02 Aug 2010 21:34:31 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[American Communication]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[communication podcast]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication trainer]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[communications trainer]]></category>
		<category><![CDATA[communications training]]></category>
		<category><![CDATA[Danger Phrases]]></category>
		<category><![CDATA[dealing with difficult people resources]]></category>
		<category><![CDATA[Difficult People]]></category>
		<category><![CDATA[effective communication skills]]></category>
		<category><![CDATA[effective communication skills trainer]]></category>
		<category><![CDATA[effective communication skills training]]></category>
		<category><![CDATA[expert communication spaker trainer]]></category>
		<category><![CDATA[expert communication trainer]]></category>
		<category><![CDATA[expert communication training]]></category>
		<category><![CDATA[On-Site Communication Training]]></category>
		<category><![CDATA[On-Site Training]]></category>
		<category><![CDATA[onsite communicaiton training]]></category>
		<category><![CDATA[Onsite Communication Training]]></category>
		<category><![CDATA[Onsite Training]]></category>
		<category><![CDATA[Power Phrases]]></category>
		<category><![CDATA[Professional Communication]]></category>
		<category><![CDATA[scripting]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1435</guid>
		<description><![CDATA[In this professional communication training series, communication expert Dan O&#8217;Connor teaches you how to polish your verbal patterns, get more out of every communication interaction, and sound like a CEO.
If you&#8217;ve engaged in any communication training, you have most likely already been taught that the word but is a danger word. But is it?
But is [...]]]></description>
		<wfw:commentRss>http://powerdiversity.com/professional-communication-skills-training-blog-power-phrases-at-work/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>3 Power Phrases + 1 Theory = Communication SuperHero (YOU)</title>
		<link>http://powerdiversity.com/expert-communication-trainer-motivational-keynote-speaker-free-podcast-power-phrases</link>
		<comments>http://powerdiversity.com/expert-communication-trainer-motivational-keynote-speaker-free-podcast-power-phrases#comments</comments>
		<pubDate>Wed, 28 Jul 2010 01:00:52 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Communication Tip of the Week]]></category>
		<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[communication podcast]]></category>
		<category><![CDATA[communication trainer]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[Danger Phrases]]></category>
		<category><![CDATA[effective communication skills]]></category>
		<category><![CDATA[effective communication skills trainer]]></category>
		<category><![CDATA[effective communication skills training]]></category>
		<category><![CDATA[keynote speaker]]></category>
		<category><![CDATA[motivational keynote speaker]]></category>
		<category><![CDATA[On-Site Communication Training]]></category>
		<category><![CDATA[Onsite Training]]></category>
		<category><![CDATA[Power Phrases]]></category>
		<category><![CDATA[Professional Communication]]></category>
		<category><![CDATA[professional communication skills podcast]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1426</guid>
		<description><![CDATA[In today&#8217;s professional communication skills training podcast, Dan teaches you how to implement one of the most important and powerful business principles:  You are not here (at work) to teach other people lessons; you are here to learn lessons from other people. How can you implement that? Using simple Power Phrases often, and with everyone. [...]]]></description>
		<wfw:commentRss>http://powerdiversity.com/expert-communication-trainer-motivational-keynote-speaker-free-podcast-power-phrases/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>NEW FREE AUDIO: Don&#8217;t be a communication weakling! These Danger Phrases and Power Phrases will help.</title>
		<link>http://powerdiversity.com/communication-expert-trainer-motivational-keynote-speaker-denver-texas-communication-training</link>
		<comments>http://powerdiversity.com/communication-expert-trainer-motivational-keynote-speaker-denver-texas-communication-training#comments</comments>
		<pubDate>Mon, 26 Jul 2010 22:49:31 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[American Communication]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[communication podcast]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication trainer]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[communications trainer]]></category>
		<category><![CDATA[communications training]]></category>
		<category><![CDATA[Danger Phrases]]></category>
		<category><![CDATA[effective communication skills]]></category>
		<category><![CDATA[effective communication skills trainer]]></category>
		<category><![CDATA[effective communication skills training]]></category>
		<category><![CDATA[keynote speaker]]></category>
		<category><![CDATA[motivational keynote speaker]]></category>
		<category><![CDATA[motivational podcast]]></category>
		<category><![CDATA[On-Site Communication Training]]></category>
		<category><![CDATA[On-Site Training]]></category>
		<category><![CDATA[onsite communicaiton training]]></category>
		<category><![CDATA[Onsite Communication Training]]></category>
		<category><![CDATA[Onsite Training]]></category>
		<category><![CDATA[Power Phrases]]></category>
		<category><![CDATA[Professional Communication]]></category>
		<category><![CDATA[scripting]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1421</guid>
		<description><![CDATA[NEW FREE STREAMING AUDIO: We often hear people say (and we too sometimes make the mistake of saying) &#8220;I&#8217;m sorry if&#8230;&#8221; or &#8220;I&#8217;m sorry but&#8230;&#8221;
The worst part is, people are usually apologizing for their gifts!  You&#8217;ll hear things such as, &#8220;I&#8217;m sorry for being so detail oriented.&#8221; or  &#8220;Well, I&#8217;m sorry that I [...]]]></description>
		<wfw:commentRss>http://powerdiversity.com/communication-expert-trainer-motivational-keynote-speaker-denver-texas-communication-training/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>10 Common Errors “Spell Check” Won’t Catch</title>
		<link>http://powerdiversity.com/professional-writing-skills-training-workshop-dan-oconnor-communication-trainer</link>
		<comments>http://powerdiversity.com/professional-writing-skills-training-workshop-dan-oconnor-communication-trainer#comments</comments>
		<pubDate>Wed, 21 Jul 2010 18:24:17 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[communication trainer]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[effective communication]]></category>
		<category><![CDATA[effective communication skills]]></category>
		<category><![CDATA[effective communication skills trainer]]></category>
		<category><![CDATA[effective communication skills training]]></category>
		<category><![CDATA[expert communication skills trainer]]></category>
		<category><![CDATA[On-Site Communication Training]]></category>
		<category><![CDATA[onsite communicaiton training]]></category>
		<category><![CDATA[Onsite Communication Training]]></category>
		<category><![CDATA[Onsite Training]]></category>
		<category><![CDATA[powerful writing skills]]></category>
		<category><![CDATA[Professional Communication]]></category>
		<category><![CDATA[professional writing skills]]></category>
		<category><![CDATA[professional writing skills training]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1414</guid>
		<description><![CDATA[Great professional writing skills training article. The following is from the Yahoo Shine article entitled 10 Common Errors &#8220;Spell Check&#8221; Won&#8217;t Catch.
While we can rely on a spell checker to catch glaring errors, a computer can’t pick up on all careless mistakes, especially if the word could be correct in a different context. Often word [...]]]></description>
		<wfw:commentRss>http://powerdiversity.com/professional-writing-skills-training-workshop-dan-oconnor-communication-trainer/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Elena Kagan and her 4-Tiered Communication Strategy That You Can Use too</title>
		<link>http://powerdiversity.com/professional-communication-skills-trainer-speaker-podcast</link>
		<comments>http://powerdiversity.com/professional-communication-skills-trainer-speaker-podcast#comments</comments>
		<pubDate>Mon, 05 Jul 2010 23:45:24 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[American Communication]]></category>
		<category><![CDATA[communication podcast]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication trainer]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[communications trainer]]></category>
		<category><![CDATA[communications training]]></category>
		<category><![CDATA[dealing with difficult people resources]]></category>
		<category><![CDATA[effective communication]]></category>
		<category><![CDATA[effective communication skills]]></category>
		<category><![CDATA[effective communication skills trainer]]></category>
		<category><![CDATA[effective communication skills training]]></category>
		<category><![CDATA[keynote speaker]]></category>
		<category><![CDATA[motivational keynote speaker]]></category>
		<category><![CDATA[On-Site Communication Training]]></category>
		<category><![CDATA[On-Site Training]]></category>
		<category><![CDATA[onsite communicaiton training]]></category>
		<category><![CDATA[Onsite Communication Training]]></category>
		<category><![CDATA[Onsite Training]]></category>
		<category><![CDATA[Power Phrases]]></category>
		<category><![CDATA[Professional Communication]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1406</guid>
		<description><![CDATA[ NEW FREE STREAMING AUDIO: In our latest Professional Communication Tactics audio series, you&#8217;ll learn to use a simple but powerful professional communication strategy most recently used by Elena Kagan during her supreme court confirmation hearings.
Her strategy was a 4-pronged approach:
1-stay on message
2-use the broken record
3-don&#8217;t take the bait, and
4-don&#8217;t engage.
Professional communication skills trainer and [...]]]></description>
		<wfw:commentRss>http://powerdiversity.com/professional-communication-skills-trainer-speaker-podcast/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>10 Great Ways to Ruin Your Professional Image</title>
		<link>http://powerdiversity.com/professional-visual-communication-training-motivational-keynote-speaker</link>
		<comments>http://powerdiversity.com/professional-visual-communication-training-motivational-keynote-speaker#comments</comments>
		<pubDate>Wed, 23 Jun 2010 22:38:57 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Communication Tip of the Week]]></category>
		<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[communication trainer]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[communications trainer]]></category>
		<category><![CDATA[effective communication]]></category>
		<category><![CDATA[effective communication skills]]></category>
		<category><![CDATA[effective communication skills training]]></category>
		<category><![CDATA[On-Site Communication Training]]></category>
		<category><![CDATA[On-Site Training]]></category>
		<category><![CDATA[onsite communicaiton training]]></category>
		<category><![CDATA[Onsite Communication Training]]></category>
		<category><![CDATA[Onsite Training]]></category>
		<category><![CDATA[Physical Communication and Body Language]]></category>
		<category><![CDATA[professional image]]></category>
		<category><![CDATA[workplace dress code]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1378</guid>
		<description><![CDATA[Here&#8217;s your visual communication skills training for the day brought to you by on-site communication trainer and motivational keynote speaker Dan O&#8217;Connor:
Wouldn&#8217;t it be nice if we lived in a world where we were judged&#8211;and promoted&#8211;solely on our professional ability?
Well, we don&#8217;t, and &#8220;Professional Communication Skills&#8221; does not  refer only to words.
Everything you say and [...]]]></description>
		<wfw:commentRss>http://powerdiversity.com/professional-visual-communication-training-motivational-keynote-speaker/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Professional Communication Training Tip of the Day&#8211;DANGER PHRASE: &#8220;In my opinion&#8230;&#8221;</title>
		<link>http://powerdiversity.com/professional-communication-training-tip-of-the-day-danger-phrase-in-my-opinion</link>
		<comments>http://powerdiversity.com/professional-communication-training-tip-of-the-day-danger-phrase-in-my-opinion#comments</comments>
		<pubDate>Fri, 18 Jun 2010 21:06:13 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[American Communication]]></category>
		<category><![CDATA[Communication Advice]]></category>
		<category><![CDATA[Communication Help]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[communication podcast]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication trainer]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[communications trainer]]></category>
		<category><![CDATA[communications training]]></category>
		<category><![CDATA[Danger Phrases]]></category>
		<category><![CDATA[effective communication]]></category>
		<category><![CDATA[effective communication skills]]></category>
		<category><![CDATA[effective communication skills trainer]]></category>
		<category><![CDATA[effective communication skills training]]></category>
		<category><![CDATA[keynote speaker]]></category>
		<category><![CDATA[motivational keynote speaker]]></category>
		<category><![CDATA[On-Site Communication Training]]></category>
		<category><![CDATA[On-Site Training]]></category>
		<category><![CDATA[onsite communicaiton training]]></category>
		<category><![CDATA[Onsite Communication Training]]></category>
		<category><![CDATA[Onsite Training]]></category>
		<category><![CDATA[Power Phrases]]></category>
		<category><![CDATA[Professional Communication]]></category>
		<category><![CDATA[scripting]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1373</guid>
		<description><![CDATA[Here&#8217;s a quick and powerful professional communication skills training lesson from communication trainer and motivational keynote speaker Dan O&#8217;Connor:
DANGER PHRASE: &#8220;In my opinion&#8230;&#8221; POWER PHRASE: &#8220;I believe&#8230;&#8221;
When it comes time to give your opinion, don&#8217;t diminish the power of your message by prefacing it with something such as, &#8220;In my opinion&#8230;.&#8221; Doing so tells the [...]]]></description>
		<wfw:commentRss>http://powerdiversity.com/professional-communication-training-tip-of-the-day-danger-phrase-in-my-opinion/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Communication Training: Danger Phrase/Power Phrase</title>
		<link>http://powerdiversity.com/professional-communication-skills-training-danger-phrase-power-phrase</link>
		<comments>http://powerdiversity.com/professional-communication-skills-training-danger-phrase-power-phrase#comments</comments>
		<pubDate>Thu, 17 Jun 2010 22:40:53 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[American Communication]]></category>
		<category><![CDATA[Communication Advice]]></category>
		<category><![CDATA[Communication Help]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication trainer]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[communications trainer]]></category>
		<category><![CDATA[communications training]]></category>
		<category><![CDATA[Danger Phrases]]></category>
		<category><![CDATA[effective communication]]></category>
		<category><![CDATA[effective communication skills]]></category>
		<category><![CDATA[effective communication skills trainer]]></category>
		<category><![CDATA[effective communication skills training]]></category>
		<category><![CDATA[motivational keynote speaker]]></category>
		<category><![CDATA[On-Site Communication Training]]></category>
		<category><![CDATA[On-Site Training]]></category>
		<category><![CDATA[onsite communicaiton training]]></category>
		<category><![CDATA[Onsite Communication Training]]></category>
		<category><![CDATA[Onsite Training]]></category>
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		<guid isPermaLink="false">http://powerdiversity.com/?p=1366</guid>
		<description><![CDATA[Here&#8217;s your professional communication skills training for the day delivered by motivational keynote speaker and communication trainer Dan O&#8217;Connor:
Today&#8217;s professional communication tip is simple but powerful. DANGER PHRASE: &#8220;Are you busy?&#8221; POWER PHRASE: &#8220;Do you have a moment?&#8221;
When calling a professional at work, never start the conversation with, &#8220;Are you busy?&#8221;
If someone is at work, [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>The Trick to Giving Compliments&#8211;The Right Way</title>
		<link>http://powerdiversity.com/the-trick-to-giving-compliments-the-right-way</link>
		<comments>http://powerdiversity.com/the-trick-to-giving-compliments-the-right-way#comments</comments>
		<pubDate>Sun, 06 Jun 2010 23:38:28 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[communication podcast]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication trainer]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[communications trainer]]></category>
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		<category><![CDATA[effective communication skills training]]></category>
		<category><![CDATA[giving compliments]]></category>
		<category><![CDATA[motivational kenote speaker Denver]]></category>
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		<category><![CDATA[On-Site Communication Training]]></category>
		<category><![CDATA[On-Site Training]]></category>
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		<category><![CDATA[Onsite Training]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1358</guid>
		<description><![CDATA[NEW FREE COMMUNICATION TRAINING AUDIO: Here&#8217;s your professional communication skills training for the day, courtesy of communication trainer and motivational keynote speaker Dan O&#8217;Connor:
When giving compliments&#8211;whether at work or at home&#8211;the goal is to make someone feel good, or activate the right-hand side of their brain. Many times, however, when giving compliments, we make the [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Three Golden Rules of Cell Phone Etiquette</title>
		<link>http://powerdiversity.com/three-golden-rules-of-cell-phone-etiquette</link>
		<comments>http://powerdiversity.com/three-golden-rules-of-cell-phone-etiquette#comments</comments>
		<pubDate>Fri, 04 Jun 2010 21:57:25 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Communication Tip of the Week]]></category>
		<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[cell phone etiquette]]></category>
		<category><![CDATA[Communication Advice]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication trainer]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[communications trainer]]></category>
		<category><![CDATA[communications training]]></category>
		<category><![CDATA[effective communication]]></category>
		<category><![CDATA[effective communication skills]]></category>
		<category><![CDATA[effective communication skills trainer]]></category>
		<category><![CDATA[effective communication skills training]]></category>
		<category><![CDATA[On-Site Communication Training]]></category>
		<category><![CDATA[On-Site Training]]></category>
		<category><![CDATA[onsite communicaiton training]]></category>
		<category><![CDATA[Onsite Communication Training]]></category>
		<category><![CDATA[Onsite Training]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1352</guid>
		<description><![CDATA[Here&#8217;s your professional communication skills training for the day delivered to you by your favorite communication trainer and motivational keynote speaker Dan O&#8217;Connor.
What does your cell phone&#8211;and the way you use it&#8211;say about you?
Follow these three golden rules of cell phone etiquette to avoid making the most common cell phone faux pas:
1) Your cell phone [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>The 2 Things Every Customer Wants to Hear From You&#8211;Do you know what they are?</title>
		<link>http://powerdiversity.com/the-2-things-every-customer-wants-to-hear-from-you-do-you-know-what-they-are</link>
		<comments>http://powerdiversity.com/the-2-things-every-customer-wants-to-hear-from-you-do-you-know-what-they-are#comments</comments>
		<pubDate>Thu, 03 Jun 2010 20:44:56 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[communication podcast]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication trainer]]></category>
		<category><![CDATA[communication training]]></category>
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		<category><![CDATA[communications training]]></category>
		<category><![CDATA[dealing with difficult people resources]]></category>
		<category><![CDATA[Difficult People at Work]]></category>
		<category><![CDATA[effective communication]]></category>
		<category><![CDATA[effective communication skills]]></category>
		<category><![CDATA[effective communication skills trainer]]></category>
		<category><![CDATA[effective communication skills training]]></category>
		<category><![CDATA[motivational keynote speaker]]></category>
		<category><![CDATA[On-Site Communication Training]]></category>
		<category><![CDATA[On-Site Training]]></category>
		<category><![CDATA[onsite communicaiton training]]></category>
		<category><![CDATA[Onsite Communication Training]]></category>
		<category><![CDATA[Onsite Training]]></category>
		<category><![CDATA[Power Phrases]]></category>
		<category><![CDATA[Professional Communication]]></category>
		<category><![CDATA[scripting]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1343</guid>
		<description><![CDATA[NEW FREE ON-LINE STREAMING AUDIO:Here’s your daily professional communication skills training lesson  from communication trainer and motivational keynote speaker Dan  O’Connor:
Do you know the two things that every customer is waiting to hear  from you? They want to know that they have come to the right place and  they have found [...]]]></description>
		<wfw:commentRss>http://powerdiversity.com/the-2-things-every-customer-wants-to-hear-from-you-do-you-know-what-they-are/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How to Add More Power to Your Exit Lines</title>
		<link>http://powerdiversity.com/how-to-add-more-power-to-your-exit-lines</link>
		<comments>http://powerdiversity.com/how-to-add-more-power-to-your-exit-lines#comments</comments>
		<pubDate>Thu, 27 May 2010 20:13:36 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[American Communication]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication trainer]]></category>
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		<category><![CDATA[Communication Training Denver]]></category>
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		<category><![CDATA[communications trainer]]></category>
		<category><![CDATA[communications training]]></category>
		<category><![CDATA[Danger Phrases]]></category>
		<category><![CDATA[effective communication]]></category>
		<category><![CDATA[effective communication skills]]></category>
		<category><![CDATA[effective communication skills trainer]]></category>
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		<category><![CDATA[motivational Keynote Speaker Denver]]></category>
		<category><![CDATA[motivational keynote speaker houston]]></category>
		<category><![CDATA[On-Site Communication Training]]></category>
		<category><![CDATA[On-Site Training]]></category>
		<category><![CDATA[onsite communicaiton training]]></category>
		<category><![CDATA[Onsite Communication Training]]></category>
		<category><![CDATA[Onsite Training]]></category>
		<category><![CDATA[Power Phrases]]></category>
		<category><![CDATA[Professional Communication]]></category>
		<category><![CDATA[scripting]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1337</guid>
		<description><![CDATA[Here&#8217;s your free professional communication skills training tip for the day from communication trainer and motivational keynote speaker Dan O&#8217;Connor:
Whether you&#8217;re hanging up the phone, leaving a meeting, or signing an email, remember that your goodbye will either leave a positive impression, or as it does with most people, no impression at all. Any chance [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>4 Danger Phrases You Should NEVER Say at Work</title>
		<link>http://powerdiversity.com/professional-communication-skills-training-4-danger-phrases-you-should-never-say-at-work</link>
		<comments>http://powerdiversity.com/professional-communication-skills-training-4-danger-phrases-you-should-never-say-at-work#comments</comments>
		<pubDate>Sat, 22 May 2010 03:31:06 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[American Communication]]></category>
		<category><![CDATA[Communication Advice]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[communication podcast]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication trainer]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[communications trainer]]></category>
		<category><![CDATA[communications training]]></category>
		<category><![CDATA[Danger Phrases]]></category>
		<category><![CDATA[dealing with difficult people resources]]></category>
		<category><![CDATA[Difficult People]]></category>
		<category><![CDATA[Difficult People at Work]]></category>
		<category><![CDATA[effective communication]]></category>
		<category><![CDATA[effective communication skills]]></category>
		<category><![CDATA[effective communication skills trainer]]></category>
		<category><![CDATA[effective communication skills training]]></category>
		<category><![CDATA[motivational keynote speaker]]></category>
		<category><![CDATA[On-Site Communication Training]]></category>
		<category><![CDATA[On-Site Training]]></category>
		<category><![CDATA[onsite communicaiton training]]></category>
		<category><![CDATA[Onsite Communication Training]]></category>
		<category><![CDATA[Onsite Training]]></category>
		<category><![CDATA[Power Phrases]]></category>
		<category><![CDATA[Professional Communication]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1325</guid>
		<description><![CDATA[FREE AUDIO PODCAST: Here&#8217;s your professional communication skills training lesson for the day, brought to you by communication trainer and motivational keynote speaker Dan O&#8217;Connor:
FOUR DANGER PHRASES YOU SHOULD NEVER SAY AT WORK (OR AT HOME):
.

No offense but&#8230;
Don&#8217;t take this the wrong way, but&#8230;
Our computers are slow&#8230;
No problem&#8230;

These 4 phrases rob you of credibility and [...]]]></description>
		<wfw:commentRss>http://powerdiversity.com/professional-communication-skills-training-4-danger-phrases-you-should-never-say-at-work/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Power Phrase-Danger Phrase for the Day</title>
		<link>http://powerdiversity.com/motivational-keynote-speaker-communication-trainer-power-phrase-danger-professional-communication-training</link>
		<comments>http://powerdiversity.com/motivational-keynote-speaker-communication-trainer-power-phrase-danger-professional-communication-training#comments</comments>
		<pubDate>Tue, 18 May 2010 06:32:42 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[Communication Advice]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[communication podcast]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication trainer]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[communications trainer]]></category>
		<category><![CDATA[communications training]]></category>
		<category><![CDATA[Danger Phrases]]></category>
		<category><![CDATA[effective communication]]></category>
		<category><![CDATA[effective communication skills]]></category>
		<category><![CDATA[effective communication skills trainer]]></category>
		<category><![CDATA[effective communication skills training]]></category>
		<category><![CDATA[On-Site Communication Training]]></category>
		<category><![CDATA[On-Site Training]]></category>
		<category><![CDATA[onsite communicaiton training]]></category>
		<category><![CDATA[Onsite Communication Training]]></category>
		<category><![CDATA[Onsite Training]]></category>
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		<category><![CDATA[Professional Communication]]></category>
		<category><![CDATA[scripting]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1314</guid>
		<description><![CDATA[Your effective communication skills training tip for the day:
Danger Phrase: &#8220;I have a better idea.&#8221; Power Phrase: &#8220;And we could also consider&#8230;&#8221;
Sometimes when we get excited, we forget all of our professional communication training. The next time you feel like saying something such as, &#8220;No! I have a better idea&#8230;&#8221; (which can be insulting, and [...]]]></description>
		<wfw:commentRss>http://powerdiversity.com/motivational-keynote-speaker-communication-trainer-power-phrase-danger-professional-communication-training/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>Need to Apologize but Don&#8217;t Know How? Apology Made Easy&#8211;With a Little Humor</title>
		<link>http://powerdiversity.com/need-to-apologize-but-dont-know-how-apology-made-easy</link>
		<comments>http://powerdiversity.com/need-to-apologize-but-dont-know-how-apology-made-easy#comments</comments>
		<pubDate>Thu, 13 May 2010 04:36:23 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[apologize]]></category>
		<category><![CDATA[apology]]></category>
		<category><![CDATA[Communication Advice]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication trainer]]></category>
		<category><![CDATA[communications training]]></category>
		<category><![CDATA[Difficult People at Work]]></category>
		<category><![CDATA[effective communication skills]]></category>
		<category><![CDATA[effective communication skills trainer]]></category>
		<category><![CDATA[effective communication skills training]]></category>
		<category><![CDATA[how to apologize]]></category>
		<category><![CDATA[how to say you're sorry]]></category>
		<category><![CDATA[On-Site Communication Training]]></category>
		<category><![CDATA[On-Site Training]]></category>
		<category><![CDATA[onsite communicaiton training]]></category>
		<category><![CDATA[Onsite Communication Training]]></category>
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		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[sorry]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1288</guid>
		<description><![CDATA[Here&#8217;s your quick-and-easy communication skills training for the day:  
The Doppelganger Pass-off
Have you ever lost your temper or embarrassed yourself at work or at home, and then needed to apologize for whatever it is you said or did? You know that sick feeling in your gut that you get when you know you should [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>2-Steps to Developing Knock-Out Power Phrases</title>
		<link>http://powerdiversity.com/2-steps-to-developing-and-using-power-phrases-at-work-communication-training</link>
		<comments>http://powerdiversity.com/2-steps-to-developing-and-using-power-phrases-at-work-communication-training#comments</comments>
		<pubDate>Mon, 10 May 2010 20:40:49 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Communication Tip of the Week]]></category>
		<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[American Communication]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[communication podcast]]></category>
		<category><![CDATA[Communication Tips]]></category>
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		<category><![CDATA[communications training]]></category>
		<category><![CDATA[effective communication skills]]></category>
		<category><![CDATA[effective communication skills trainer]]></category>
		<category><![CDATA[effective communication skills training]]></category>
		<category><![CDATA[Magic Phrases]]></category>
		<category><![CDATA[On-Site Communication Training]]></category>
		<category><![CDATA[On-Site Training]]></category>
		<category><![CDATA[onsite communicaiton training]]></category>
		<category><![CDATA[Onsite Communication Training]]></category>
		<category><![CDATA[Onsite Training]]></category>
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		<category><![CDATA[Professional Communication]]></category>
		<category><![CDATA[scripting]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1275</guid>
		<description><![CDATA[One of the goals that all professional communicators must strive to achieve is staying in the response mode and staying out of the reaction mode. Today, I&#8217;m bringing the on-site communication training right to you. I&#8217;m just that kind of trainer.
The reaction mode is: First thing into the brain=first thing out of the mouth. As [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Looking for On-Site Call Center Customer Service Training?</title>
		<link>http://powerdiversity.com/looking-for-on-site-call-center-customer-service-training</link>
		<comments>http://powerdiversity.com/looking-for-on-site-call-center-customer-service-training#comments</comments>
		<pubDate>Mon, 03 May 2010 05:28:54 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[communication course description]]></category>
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		<category><![CDATA[onsite communicaiton training]]></category>
		<category><![CDATA[Onsite Communication Training]]></category>
		<category><![CDATA[Onsite Training]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1259</guid>
		<description><![CDATA[Our new Winter 2010 Course Catalog is out, and we&#8217;ve included several exciting new on-site communication training workshops tailored just for you. If you have a call center and your team needs to learn the communication skills necessary to compete and win in the new economy, check out our newest professional communication training courses including [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How to Deal with THE NEGADDICTED</title>
		<link>http://powerdiversity.com/dealing_with_difficult_people_at_work_workplace_negativity_the_negaddicte</link>
		<comments>http://powerdiversity.com/dealing_with_difficult_people_at_work_workplace_negativity_the_negaddicte#comments</comments>
		<pubDate>Tue, 27 Apr 2010 23:15:37 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[Danger Phrases]]></category>
		<category><![CDATA[dealing with difficult people resources]]></category>
		<category><![CDATA[Difficult People]]></category>
		<category><![CDATA[Difficult People at Work]]></category>
		<category><![CDATA[effective communication]]></category>
		<category><![CDATA[effective communication skills training]]></category>
		<category><![CDATA[Power Phrases]]></category>
		<category><![CDATA[Professional Communication]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1224</guid>
		<description><![CDATA[Excerpt from Energy Vampire Slaying: 101.
How to recognize them: Look for the dark cloud looming above their heads&#8211;the cloud that follows them around wherever they go. They always have criticisms, and rarely have solutions. If they do offer a comment veiled as a solution, it frequently involves destruction rather than creation. They can be either [...]]]></description>
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		<slash:comments>0</slash:comments>
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