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		<title>The One Magic Power Phrase that Never Fails to Defuse Emotionally Charged or Difficult Customers</title>
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		<pubDate>Tue, 23 Feb 2010 03:42:03 +0000</pubDate>
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				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[Difficult People at Work]]></category>
		<category><![CDATA[Power Phrases]]></category>
		<category><![CDATA[power phrases for dealing with difficult people]]></category>
		<category><![CDATA[power phrases for professional communication]]></category>
		<category><![CDATA[Professional Communication]]></category>
		<category><![CDATA[professional communication training]]></category>
		<category><![CDATA[virtual on-site communication training]]></category>

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		<description><![CDATA[NEW AUDIO PODCAST: If you deal with emotionally charged or difficult people at work, you  need power phrases to help you navigate through those difficult  professional communication situations. Power phrases such as the one in  today&#8217;s virtual on-site professional communication training podcast helps you  immediately increase your communication power, deal with [...]]]></description>
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