Posts Tagged ‘scripting’
NEW FREE AUDIO: Don’t be a communication weakling! These Danger Phrases and Power Phrases will help.
Monday, July 26th, 2010
NEW FREE STREAMING AUDIO: We often hear people say (and we too sometimes make the mistake of saying) “I’m sorry if…” or “I’m sorry but…”
The worst part is, people are usually apologizing for their gifts! You’ll hear things such as, “I’m sorry for being so detail oriented.” or “Well, I’m sorry that I actually care about my job.”
In today’s professional communication training podcast, Dan helps you purge these kinds of phrases and replace them with powerful ones with the use of a Danger Phrase and Power Phrase list. Click here to listen to today’s free audio podcast. It’s the first podcast album entitled, “Professional Communication Tactics” on our podcasts page. (more…)
Professional Communication Training Tip of the Day–DANGER PHRASE: “In my opinion…”
Friday, June 18th, 2010
Here’s a quick and powerful professional communication skills training lesson from communication trainer and motivational keynote speaker Dan O’Connor:
DANGER PHRASE: “In my opinion…” POWER PHRASE: “I believe…”
When it comes time to give your opinion, don’t diminish the power of your message by prefacing it with something such as, “In my opinion….” Doing so tells the listener, “Well, it’s JUST my opinion, so take it or leave it….”
Sometimes, of course, this is exactly what you mean to say. For example, if you’re the boss, and your employee asks you for feedback, and you’re really not certain that your ideas are spot-on, you might say, “In my opinion,” and the effect is what you intended. However, many up-and-coming executives are uncertain and insecure, (more…)
- Tags: American Communication, Communication Advice, Communication Help, communication in the workplace, communication podcast, Communication Tips, communication trainer, communication training, communications trainer, communications training, Danger Phrases, effective communication, effective communication skills, effective communication skills trainer, effective communication skills training, keynote speaker, motivational keynote speaker, On-Site Communication Training, On-Site Training, onsite communicaiton training, Onsite Communication Training, Onsite Training, Power Phrases, Professional Communication, scripting
Communication Training: Danger Phrase/Power Phrase
Thursday, June 17th, 2010
Here’s your professional communication skills training for the day delivered by motivational keynote speaker and communication trainer Dan O’Connor:
Today’s professional communication tip is simple but powerful. DANGER PHRASE: “Are you busy?” POWER PHRASE: “Do you have a moment?”
When calling a professional at work, never start the conversation with, “Are you busy?”
If someone is at work, we should assume they’re busy. To do otherwise would be insulting. Many people–whether they tell you or not–are offended when asked, “Are you busy?” Instead, try something such as, (more…)
- Tags: American Communication, Communication Advice, Communication Help, communication in the workplace, Communication Tips, communication trainer, communication training, communications trainer, communications training, Danger Phrases, effective communication, effective communication skills, effective communication skills trainer, effective communication skills training, motivational keynote speaker, On-Site Communication Training, On-Site Training, onsite communicaiton training, Onsite Communication Training, Onsite Training, Power Phrases, Professional Communication, scripting
The 2 Things Every Customer Wants to Hear From You–Do you know what they are?
Thursday, June 3rd, 2010
NEW FREE ON-LINE STREAMING AUDIO:Here’s your daily professional communication skills training lesson from communication trainer and motivational keynote speaker Dan O’Connor:
Do you know the two things that every customer is waiting to hear from you? They want to know that they have come to the right place and they have found the right person. Are you able to articulate that? In today’s professional communication training lesson, Dan shows you how to tell each customer that they have come to the right place, and have found the right person. THAT is what everyone wants to hear, but almost no one says it. Click here to go to our audios page and listen for free instantly. (more…)
- Tags: communication in the workplace, communication podcast, Communication Tips, communication trainer, communication training, communications trainer, communications training, dealing with difficult people resources, Difficult People at Work, effective communication, effective communication skills, effective communication skills trainer, effective communication skills training, motivational keynote speaker, On-Site Communication Training, On-Site Training, onsite communicaiton training, Onsite Communication Training, Onsite Training, Power Phrases, Professional Communication, scripting
How to Add More Power to Your Exit Lines
Thursday, May 27th, 2010
Here’s your free professional communication skills training tip for the day from communication trainer and motivational keynote speaker Dan O’Connor:
Whether you’re hanging up the phone, leaving a meeting, or signing an email, remember that your goodbye will either leave a positive impression, or as it does with most people, no impression at all. Any chance we have as professionals to leave a positive impression should be maximized.
That said, let me give you some danger phrases: “Have a nice day,” “Thanks for calling,” “Have a good day,” and “Have a great day.”
Why are these all danger phrases? Because they’re so common. When people say these things to you, it leaves no impression, and when you say these things to others, YOU make no impression. Our words and time are too valuable to waste. (more…)
- Tags: American Communication, communication in the workplace, Communication Tips, communication trainer, communication training, Communication Training Denver, Communication Training Houston, communications trainer, communications training, Danger Phrases, effective communication, effective communication skills, effective communication skills trainer, effective communication skills training, motivational Keynote Speaker Denver, motivational keynote speaker houston, On-Site Communication Training, On-Site Training, onsite communicaiton training, Onsite Communication Training, Onsite Training, Power Phrases, Professional Communication, scripting
Power Phrase-Danger Phrase for the Day
Tuesday, May 18th, 2010
Your effective communication skills training tip for the day:
Danger Phrase: “I have a better idea.” Power Phrase: “And we could also consider…”
Sometimes when we get excited, we forget all of our professional communication training. The next time you feel like saying something such as, “No! I have a better idea…” (which can be insulting, and is an ineffective way to present a new idea), try today’s power phrase, “And we could also consider…” and watch the difference it makes. The recipient will be less defensive of the original idea, and more receptive to the new idea, which increases the odds of your idea becoming the winning one! (more…)
- Tags: Communication Advice, communication in the workplace, communication podcast, Communication Tips, communication trainer, communication training, communications trainer, communications training, Danger Phrases, effective communication, effective communication skills, effective communication skills trainer, effective communication skills training, On-Site Communication Training, On-Site Training, onsite communicaiton training, Onsite Communication Training, Onsite Training, Power Phrases, Professional Communication, scripting
2-Steps to Developing Knock-Out Power Phrases
Monday, May 10th, 2010
One of the goals that all professional communicators must strive to achieve is staying in the response mode and staying out of the reaction mode. Today, I’m bringing the on-site communication training right to you. I’m just that kind of trainer.
The reaction mode is: First thing into the brain=first thing out of the mouth. As we mature and grow professionally, we learn that first thing into the brain is generally the worst thing that can come out of the mouth.
But how do we stay in the response mode-which honors the other person while honoring ourselves-ALL the time?
That’s what MAGIC POWER PHRASES help us do.
A MAGIC POWER PHRASE has two parts:
1- An affirmation such as, “Interesting…You don’t say…Wow…” to show you’re listening and engaged.
2- A question or request that throws the ball back into the other person’s court, such as, “Why would you say that? Why would you think that? Why would you (more…)
- Tags: American Communication, communication in the workplace, communication podcast, Communication Tips, communication trainer, communication training, communications trainer, communications training, effective communication skills, effective communication skills trainer, effective communication skills training, Magic Phrases, On-Site Communication Training, On-Site Training, onsite communicaiton training, Onsite Communication Training, Onsite Training, Power Phrases, Professional Communication, scripting
The 4-Step Process for Dealing with THE BLAMER
Tuesday, April 6th, 2010
NEW FREE AUDIO PODCAST: THE BLAMER (CLICK HERE TO GO TO OUR PODCASTS PAGE AND LISTEN)
Professional communication training: In every organization, there will be customers who want to blame someone else for their troubles.
Who’s actually to blame for the problem is totally irrelevant. If you are in customer service and have to deal with the Blamer, remember that your role with them is to be the scapegoat, and your mission is to serve them by telling them whatever they need to hear so they can get un-stuck, and you can move along to the next customer while feeling good about the experience you had with the Blamer. (more…)
- Tags: American Communication, communication in the workplace, communication podcast, Communication Tips, communication training, communications training, dealing with difficult people resources, Difficult People at Work, Magic Phrases, On-Site Communication Training, onsite communicaiton training, Power Phrases, Professional Communication, scripting
How to Deal with time-wasters, time-suckers, and pests at work
Saturday, March 20th, 2010
Is there someone at work who distracts you, drops by for uninvited chats, and interrupts you frequently while you’re working? Read on to learn how to deal with the Time-Sucker.
THE TIME-SUCKERS: Who they are, and how to deal with them.
How to recognize them: They’re the ones who come into your space and have no regard for whatever it is you’re doing. They actually are oblivious to the fact that you are serious about your work, and don’t just goof off all the time, as they do. They just come in and start speaking. Many times they’ll start the conversation with, “I’m bored.” Other times they just encourage you to “take a break” because they have nothing to do at the moment.
Who they are: They mean no harm, so there is no need to be aggressive with them, but we must be assertive. (more…)
6 Steps to Handling a Cry-Baby at Work
Monday, March 15th, 2010
NEW FREE AUDIO PODCAST: Do you work with people who start to cry when you have to deliver a difficult message to them? Do you work with people who use crying as a tactic to avoid taking blame, accepting responsibility, or communicating assertively? Click here to listen to Dan’s free professional communication training audio podcast. In “How to Handle a Cry-Baby At Work,” you’ll learn how to handle a crier at work using the following 6 tactics:
1) HAVE YOUR TOOLS AT HAND:
Place 1-a box of tissues and 2-a bottle of water within easy reach.
2) DO NOT MAKE PHYSICAL CONTACT: (more…)
- Tags: Communication Advice, communication in the workplace, communication podcast, Communication Tips, communication training, communications training, Danger Phrases, Difficult People at Work, effective communication, effective communication skills, Professional Communication, professional communication podcast, scripting
Tags: American Communication, communication in the workplace, communication podcast, Communication Tips, communication trainer, communication training, communications trainer, communications training, Danger Phrases, effective communication skills, effective communication skills trainer, effective communication skills training, keynote speaker, motivational keynote speaker, motivational podcast, On-Site Communication Training, On-Site Training, onsite communicaiton training, Onsite Communication Training, Onsite Training, Power Phrases, Professional Communication, scripting