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	<title>Professional Communication Skills Training &#124; Keynote Speaker and Communication Trainer &#124; Dan O&#039;Connor &#187; scripting</title>
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	<description>Dan O&#039;Connor delivers communication advice, blogs, audios, and training resources to help you improve your professional communication and customer service skills.</description>
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		<copyright>&#xA9;Dan O'Connor </copyright>
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		<managingEditor>dan@powerdiversity.com (Dan O'Connor)</managingEditor>
		<webMaster>dan@powerdiversity.com(Dan O'Connor)</webMaster>
		<category>inspirational, motivational, forgiveness, spirituality</category>
		<ttl>1440</ttl>
		<itunes:keywords>Communication, professional communication, communication training, professional communication training, dealing with difficult people, difficult people training, energy vampires</itunes:keywords>
		<itunes:subtitle>Daily thoughts, questions, and inspiration to help bring you energy, joy, and power to your everyday life.</itunes:subtitle>
		<itunes:summary>Dan Orsquo;Connor brings you communication tips and motivational thoughts to help brighten your day, communicate more effectively, and gives you tools for dealing with difficult people and energy vampires.</itunes:summary>
		<itunes:author>Dan O'Connor</itunes:author>
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			<itunes:name>Dan O'Connor</itunes:name>
			<itunes:email>dan@powerdiversity.com</itunes:email>
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		<itunes:block>No</itunes:block>
		<itunes:explicit>no</itunes:explicit>
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			<title>Professional Communication Skills Training &#124; Keynote Speaker and Communication Trainer &#124; Dan O&#039;Connor</title>
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		<item>
		<title>How to Talk Like a CEO&#8211;Part 1</title>
		<link>http://powerdiversity.com/professional-communication-skills-training-blog-power-phrases-at-work</link>
		<comments>http://powerdiversity.com/professional-communication-skills-training-blog-power-phrases-at-work#comments</comments>
		<pubDate>Mon, 02 Aug 2010 21:34:31 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[American Communication]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[communication podcast]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication trainer]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[communications trainer]]></category>
		<category><![CDATA[communications training]]></category>
		<category><![CDATA[Danger Phrases]]></category>
		<category><![CDATA[dealing with difficult people resources]]></category>
		<category><![CDATA[Difficult People]]></category>
		<category><![CDATA[effective communication skills]]></category>
		<category><![CDATA[effective communication skills trainer]]></category>
		<category><![CDATA[effective communication skills training]]></category>
		<category><![CDATA[expert communication spaker trainer]]></category>
		<category><![CDATA[expert communication trainer]]></category>
		<category><![CDATA[expert communication training]]></category>
		<category><![CDATA[On-Site Communication Training]]></category>
		<category><![CDATA[On-Site Training]]></category>
		<category><![CDATA[onsite communicaiton training]]></category>
		<category><![CDATA[Onsite Communication Training]]></category>
		<category><![CDATA[Onsite Training]]></category>
		<category><![CDATA[Power Phrases]]></category>
		<category><![CDATA[Professional Communication]]></category>
		<category><![CDATA[scripting]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1435</guid>
		<description><![CDATA[In this professional communication training series, communication expert Dan O&#8217;Connor teaches you how to polish your verbal patterns, get more out of every communication interaction, and sound like a CEO.
If you&#8217;ve engaged in any communication training, you have most likely already been taught that the word but is a danger word. But is it?
But is [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>NEW FREE AUDIO: Don&#8217;t be a communication weakling! These Danger Phrases and Power Phrases will help.</title>
		<link>http://powerdiversity.com/communication-expert-trainer-motivational-keynote-speaker-denver-texas-communication-training</link>
		<comments>http://powerdiversity.com/communication-expert-trainer-motivational-keynote-speaker-denver-texas-communication-training#comments</comments>
		<pubDate>Mon, 26 Jul 2010 22:49:31 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[American Communication]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[communication podcast]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication trainer]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[communications trainer]]></category>
		<category><![CDATA[communications training]]></category>
		<category><![CDATA[Danger Phrases]]></category>
		<category><![CDATA[effective communication skills]]></category>
		<category><![CDATA[effective communication skills trainer]]></category>
		<category><![CDATA[effective communication skills training]]></category>
		<category><![CDATA[keynote speaker]]></category>
		<category><![CDATA[motivational keynote speaker]]></category>
		<category><![CDATA[motivational podcast]]></category>
		<category><![CDATA[On-Site Communication Training]]></category>
		<category><![CDATA[On-Site Training]]></category>
		<category><![CDATA[onsite communicaiton training]]></category>
		<category><![CDATA[Onsite Communication Training]]></category>
		<category><![CDATA[Onsite Training]]></category>
		<category><![CDATA[Power Phrases]]></category>
		<category><![CDATA[Professional Communication]]></category>
		<category><![CDATA[scripting]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1421</guid>
		<description><![CDATA[NEW FREE STREAMING AUDIO: We often hear people say (and we too sometimes make the mistake of saying) &#8220;I&#8217;m sorry if&#8230;&#8221; or &#8220;I&#8217;m sorry but&#8230;&#8221;
The worst part is, people are usually apologizing for their gifts!  You&#8217;ll hear things such as, &#8220;I&#8217;m sorry for being so detail oriented.&#8221; or  &#8220;Well, I&#8217;m sorry that I [...]]]></description>
		<wfw:commentRss>http://powerdiversity.com/communication-expert-trainer-motivational-keynote-speaker-denver-texas-communication-training/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Professional Communication Training Tip of the Day&#8211;DANGER PHRASE: &#8220;In my opinion&#8230;&#8221;</title>
		<link>http://powerdiversity.com/professional-communication-training-tip-of-the-day-danger-phrase-in-my-opinion</link>
		<comments>http://powerdiversity.com/professional-communication-training-tip-of-the-day-danger-phrase-in-my-opinion#comments</comments>
		<pubDate>Fri, 18 Jun 2010 21:06:13 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[American Communication]]></category>
		<category><![CDATA[Communication Advice]]></category>
		<category><![CDATA[Communication Help]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[communication podcast]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication trainer]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[communications trainer]]></category>
		<category><![CDATA[communications training]]></category>
		<category><![CDATA[Danger Phrases]]></category>
		<category><![CDATA[effective communication]]></category>
		<category><![CDATA[effective communication skills]]></category>
		<category><![CDATA[effective communication skills trainer]]></category>
		<category><![CDATA[effective communication skills training]]></category>
		<category><![CDATA[keynote speaker]]></category>
		<category><![CDATA[motivational keynote speaker]]></category>
		<category><![CDATA[On-Site Communication Training]]></category>
		<category><![CDATA[On-Site Training]]></category>
		<category><![CDATA[onsite communicaiton training]]></category>
		<category><![CDATA[Onsite Communication Training]]></category>
		<category><![CDATA[Onsite Training]]></category>
		<category><![CDATA[Power Phrases]]></category>
		<category><![CDATA[Professional Communication]]></category>
		<category><![CDATA[scripting]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1373</guid>
		<description><![CDATA[Here&#8217;s a quick and powerful professional communication skills training lesson from communication trainer and motivational keynote speaker Dan O&#8217;Connor:
DANGER PHRASE: &#8220;In my opinion&#8230;&#8221; POWER PHRASE: &#8220;I believe&#8230;&#8221;
When it comes time to give your opinion, don&#8217;t diminish the power of your message by prefacing it with something such as, &#8220;In my opinion&#8230;.&#8221; Doing so tells the [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Communication Training: Danger Phrase/Power Phrase</title>
		<link>http://powerdiversity.com/professional-communication-skills-training-danger-phrase-power-phrase</link>
		<comments>http://powerdiversity.com/professional-communication-skills-training-danger-phrase-power-phrase#comments</comments>
		<pubDate>Thu, 17 Jun 2010 22:40:53 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[American Communication]]></category>
		<category><![CDATA[Communication Advice]]></category>
		<category><![CDATA[Communication Help]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication trainer]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[communications trainer]]></category>
		<category><![CDATA[communications training]]></category>
		<category><![CDATA[Danger Phrases]]></category>
		<category><![CDATA[effective communication]]></category>
		<category><![CDATA[effective communication skills]]></category>
		<category><![CDATA[effective communication skills trainer]]></category>
		<category><![CDATA[effective communication skills training]]></category>
		<category><![CDATA[motivational keynote speaker]]></category>
		<category><![CDATA[On-Site Communication Training]]></category>
		<category><![CDATA[On-Site Training]]></category>
		<category><![CDATA[onsite communicaiton training]]></category>
		<category><![CDATA[Onsite Communication Training]]></category>
		<category><![CDATA[Onsite Training]]></category>
		<category><![CDATA[Power Phrases]]></category>
		<category><![CDATA[Professional Communication]]></category>
		<category><![CDATA[scripting]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1366</guid>
		<description><![CDATA[Here&#8217;s your professional communication skills training for the day delivered by motivational keynote speaker and communication trainer Dan O&#8217;Connor:
Today&#8217;s professional communication tip is simple but powerful. DANGER PHRASE: &#8220;Are you busy?&#8221; POWER PHRASE: &#8220;Do you have a moment?&#8221;
When calling a professional at work, never start the conversation with, &#8220;Are you busy?&#8221;
If someone is at work, [...]]]></description>
		<wfw:commentRss>http://powerdiversity.com/professional-communication-skills-training-danger-phrase-power-phrase/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The 2 Things Every Customer Wants to Hear From You&#8211;Do you know what they are?</title>
		<link>http://powerdiversity.com/the-2-things-every-customer-wants-to-hear-from-you-do-you-know-what-they-are</link>
		<comments>http://powerdiversity.com/the-2-things-every-customer-wants-to-hear-from-you-do-you-know-what-they-are#comments</comments>
		<pubDate>Thu, 03 Jun 2010 20:44:56 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[communication podcast]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication trainer]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[communications trainer]]></category>
		<category><![CDATA[communications training]]></category>
		<category><![CDATA[dealing with difficult people resources]]></category>
		<category><![CDATA[Difficult People at Work]]></category>
		<category><![CDATA[effective communication]]></category>
		<category><![CDATA[effective communication skills]]></category>
		<category><![CDATA[effective communication skills trainer]]></category>
		<category><![CDATA[effective communication skills training]]></category>
		<category><![CDATA[motivational keynote speaker]]></category>
		<category><![CDATA[On-Site Communication Training]]></category>
		<category><![CDATA[On-Site Training]]></category>
		<category><![CDATA[onsite communicaiton training]]></category>
		<category><![CDATA[Onsite Communication Training]]></category>
		<category><![CDATA[Onsite Training]]></category>
		<category><![CDATA[Power Phrases]]></category>
		<category><![CDATA[Professional Communication]]></category>
		<category><![CDATA[scripting]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1343</guid>
		<description><![CDATA[NEW FREE ON-LINE STREAMING AUDIO:Here’s your daily professional communication skills training lesson  from communication trainer and motivational keynote speaker Dan  O’Connor:
Do you know the two things that every customer is waiting to hear  from you? They want to know that they have come to the right place and  they have found [...]]]></description>
		<wfw:commentRss>http://powerdiversity.com/the-2-things-every-customer-wants-to-hear-from-you-do-you-know-what-they-are/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How to Add More Power to Your Exit Lines</title>
		<link>http://powerdiversity.com/how-to-add-more-power-to-your-exit-lines</link>
		<comments>http://powerdiversity.com/how-to-add-more-power-to-your-exit-lines#comments</comments>
		<pubDate>Thu, 27 May 2010 20:13:36 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[American Communication]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication trainer]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[Communication Training Denver]]></category>
		<category><![CDATA[Communication Training Houston]]></category>
		<category><![CDATA[communications trainer]]></category>
		<category><![CDATA[communications training]]></category>
		<category><![CDATA[Danger Phrases]]></category>
		<category><![CDATA[effective communication]]></category>
		<category><![CDATA[effective communication skills]]></category>
		<category><![CDATA[effective communication skills trainer]]></category>
		<category><![CDATA[effective communication skills training]]></category>
		<category><![CDATA[motivational Keynote Speaker Denver]]></category>
		<category><![CDATA[motivational keynote speaker houston]]></category>
		<category><![CDATA[On-Site Communication Training]]></category>
		<category><![CDATA[On-Site Training]]></category>
		<category><![CDATA[onsite communicaiton training]]></category>
		<category><![CDATA[Onsite Communication Training]]></category>
		<category><![CDATA[Onsite Training]]></category>
		<category><![CDATA[Power Phrases]]></category>
		<category><![CDATA[Professional Communication]]></category>
		<category><![CDATA[scripting]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1337</guid>
		<description><![CDATA[Here&#8217;s your free professional communication skills training tip for the day from communication trainer and motivational keynote speaker Dan O&#8217;Connor:
Whether you&#8217;re hanging up the phone, leaving a meeting, or signing an email, remember that your goodbye will either leave a positive impression, or as it does with most people, no impression at all. Any chance [...]]]></description>
		<wfw:commentRss>http://powerdiversity.com/how-to-add-more-power-to-your-exit-lines/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Power Phrase-Danger Phrase for the Day</title>
		<link>http://powerdiversity.com/motivational-keynote-speaker-communication-trainer-power-phrase-danger-professional-communication-training</link>
		<comments>http://powerdiversity.com/motivational-keynote-speaker-communication-trainer-power-phrase-danger-professional-communication-training#comments</comments>
		<pubDate>Tue, 18 May 2010 06:32:42 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[Communication Advice]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[communication podcast]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication trainer]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[communications trainer]]></category>
		<category><![CDATA[communications training]]></category>
		<category><![CDATA[Danger Phrases]]></category>
		<category><![CDATA[effective communication]]></category>
		<category><![CDATA[effective communication skills]]></category>
		<category><![CDATA[effective communication skills trainer]]></category>
		<category><![CDATA[effective communication skills training]]></category>
		<category><![CDATA[On-Site Communication Training]]></category>
		<category><![CDATA[On-Site Training]]></category>
		<category><![CDATA[onsite communicaiton training]]></category>
		<category><![CDATA[Onsite Communication Training]]></category>
		<category><![CDATA[Onsite Training]]></category>
		<category><![CDATA[Power Phrases]]></category>
		<category><![CDATA[Professional Communication]]></category>
		<category><![CDATA[scripting]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1314</guid>
		<description><![CDATA[Your effective communication skills training tip for the day:
Danger Phrase: &#8220;I have a better idea.&#8221; Power Phrase: &#8220;And we could also consider&#8230;&#8221;
Sometimes when we get excited, we forget all of our professional communication training. The next time you feel like saying something such as, &#8220;No! I have a better idea&#8230;&#8221; (which can be insulting, and [...]]]></description>
		<wfw:commentRss>http://powerdiversity.com/motivational-keynote-speaker-communication-trainer-power-phrase-danger-professional-communication-training/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>2-Steps to Developing Knock-Out Power Phrases</title>
		<link>http://powerdiversity.com/2-steps-to-developing-and-using-power-phrases-at-work-communication-training</link>
		<comments>http://powerdiversity.com/2-steps-to-developing-and-using-power-phrases-at-work-communication-training#comments</comments>
		<pubDate>Mon, 10 May 2010 20:40:49 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Communication Tip of the Week]]></category>
		<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[American Communication]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[communication podcast]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication trainer]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[communications trainer]]></category>
		<category><![CDATA[communications training]]></category>
		<category><![CDATA[effective communication skills]]></category>
		<category><![CDATA[effective communication skills trainer]]></category>
		<category><![CDATA[effective communication skills training]]></category>
		<category><![CDATA[Magic Phrases]]></category>
		<category><![CDATA[On-Site Communication Training]]></category>
		<category><![CDATA[On-Site Training]]></category>
		<category><![CDATA[onsite communicaiton training]]></category>
		<category><![CDATA[Onsite Communication Training]]></category>
		<category><![CDATA[Onsite Training]]></category>
		<category><![CDATA[Power Phrases]]></category>
		<category><![CDATA[Professional Communication]]></category>
		<category><![CDATA[scripting]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1275</guid>
		<description><![CDATA[One of the goals that all professional communicators must strive to achieve is staying in the response mode and staying out of the reaction mode. Today, I&#8217;m bringing the on-site communication training right to you. I&#8217;m just that kind of trainer.
The reaction mode is: First thing into the brain=first thing out of the mouth. As [...]]]></description>
		<wfw:commentRss>http://powerdiversity.com/2-steps-to-developing-and-using-power-phrases-at-work-communication-training/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The 4-Step Process for Dealing with THE BLAMER</title>
		<link>http://powerdiversity.com/the-4-step-process-for-dealing-with-the-blamer</link>
		<comments>http://powerdiversity.com/the-4-step-process-for-dealing-with-the-blamer#comments</comments>
		<pubDate>Tue, 06 Apr 2010 21:58:25 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[American Communication]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[communication podcast]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[communications training]]></category>
		<category><![CDATA[dealing with difficult people resources]]></category>
		<category><![CDATA[Difficult People at Work]]></category>
		<category><![CDATA[Magic Phrases]]></category>
		<category><![CDATA[On-Site Communication Training]]></category>
		<category><![CDATA[onsite communicaiton training]]></category>
		<category><![CDATA[Power Phrases]]></category>
		<category><![CDATA[Professional Communication]]></category>
		<category><![CDATA[scripting]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1185</guid>
		<description><![CDATA[NEW FREE AUDIO PODCAST: THE BLAMER (CLICK HERE TO GO TO OUR PODCASTS PAGE AND LISTEN)
Professional communication training: In every organization, there will be customers who want to blame someone else for their troubles.
Who’s actually to blame for the problem is totally irrelevant. If you are in customer service and have to deal with the [...]]]></description>
		<wfw:commentRss>http://powerdiversity.com/the-4-step-process-for-dealing-with-the-blamer/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How to Deal with time-wasters, time-suckers, and pests at work</title>
		<link>http://powerdiversity.com/how-to-deal-with-the-time-sucker-the-pest-or-time-waster-at-work</link>
		<comments>http://powerdiversity.com/how-to-deal-with-the-time-sucker-the-pest-or-time-waster-at-work#comments</comments>
		<pubDate>Sat, 20 Mar 2010 23:22:52 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[Communication Advice]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[Danger Phrases]]></category>
		<category><![CDATA[dealing with difficult people resources]]></category>
		<category><![CDATA[Difficult People at Work]]></category>
		<category><![CDATA[Magic Phrases]]></category>
		<category><![CDATA[Power Phrases]]></category>
		<category><![CDATA[Professional Communication]]></category>
		<category><![CDATA[scripting]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1113</guid>
		<description><![CDATA[Is there someone at work who distracts you, drops by for uninvited chats, and interrupts you frequently while you&#8217;re working? Read on to learn how to deal with the Time-Sucker.
THE TIME-SUCKERS: Who they are, and how to deal with them.
How to recognize them: They’re the ones who come into your space and have no regard [...]]]></description>
		<wfw:commentRss>http://powerdiversity.com/how-to-deal-with-the-time-sucker-the-pest-or-time-waster-at-work/feed</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>6 Steps to Handling a Cry-Baby at Work</title>
		<link>http://powerdiversity.com/6-steps-to-handling-a-cry-baby-at-work</link>
		<comments>http://powerdiversity.com/6-steps-to-handling-a-cry-baby-at-work#comments</comments>
		<pubDate>Mon, 15 Mar 2010 03:30:27 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Communication Tip of the Week]]></category>
		<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[Communication Advice]]></category>
		<category><![CDATA[communication in the workplace]]></category>
		<category><![CDATA[communication podcast]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[communications training]]></category>
		<category><![CDATA[Danger Phrases]]></category>
		<category><![CDATA[Difficult People at Work]]></category>
		<category><![CDATA[effective communication]]></category>
		<category><![CDATA[effective communication skills]]></category>
		<category><![CDATA[Professional Communication]]></category>
		<category><![CDATA[professional communication podcast]]></category>
		<category><![CDATA[scripting]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=1058</guid>
		<description><![CDATA[ NEW FREE AUDIO PODCAST: Do you work with people who start to cry when you have to deliver a difficult message to them? Do you work with people who use crying as a tactic to avoid taking blame, accepting responsibility, or communicating assertively? Click here to listen to Dan&#8217;s free professional communication training audio [...]]]></description>
		<wfw:commentRss>http://powerdiversity.com/6-steps-to-handling-a-cry-baby-at-work/feed</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>How to Answer the Phone Like a Pro in 5 Easy Steps</title>
		<link>http://powerdiversity.com/how-to-answer-the-phone-like-a-pro-in-5-easy-steps</link>
		<comments>http://powerdiversity.com/how-to-answer-the-phone-like-a-pro-in-5-easy-steps#comments</comments>
		<pubDate>Sun, 14 Feb 2010 02:34:49 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[answering the phone]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[free-style scripting]]></category>
		<category><![CDATA[how to answer the phone]]></category>
		<category><![CDATA[Professional Communication]]></category>
		<category><![CDATA[scripting]]></category>
		<category><![CDATA[telephone etiquette]]></category>
		<category><![CDATA[telephone skills]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=934</guid>
		<description><![CDATA[Part of any professional communication training is learning how to answer the telephone professionally and courteously. When it comes right down to it, a professional phone greeting boils down to 5 simple steps, or P-H-O-N-E:
P-Use your POWER TONE (Center your voice, and get into character.)
H-Say HELLO (For example, &#8220;Good morning, thanks for calling&#8230;.&#8221;)
O-Give the ORGANIZATION&#8217;S [...]]]></description>
		<wfw:commentRss>http://powerdiversity.com/how-to-answer-the-phone-like-a-pro-in-5-easy-steps/feed</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>The 4-Step &#8220;Disengage to Stop the Rage&#8221; Process for De-Stressing at Work</title>
		<link>http://powerdiversity.com/the-4-step-disengage-to-stop-the-rage-process-for-de-stressing-at-work</link>
		<comments>http://powerdiversity.com/the-4-step-disengage-to-stop-the-rage-process-for-de-stressing-at-work#comments</comments>
		<pubDate>Tue, 09 Feb 2010 02:14:28 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Communication Tip of the Week]]></category>
		<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[Communication Help]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[de-stress]]></category>
		<category><![CDATA[Difficult People at Work]]></category>
		<category><![CDATA[Professional Communication]]></category>
		<category><![CDATA[scripting]]></category>
		<category><![CDATA[workplace stress]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=912</guid>
		<description><![CDATA[NEW AUDIO PODCAST: HELP ME DAN! I get WAAAY to stressed out at work. My customers make me crazy&#8230; ANSWER: There&#8217;s a reason why Zebras don&#8217;t get  ulcers. Their brains stop  releasing stress hormones as soon as the stress factor is gone  (according to Robert Zapolsky,  author of Why Zebras Don&#8217;t [...]]]></description>
		<wfw:commentRss>http://powerdiversity.com/the-4-step-disengage-to-stop-the-rage-process-for-de-stressing-at-work/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>New Podcast: The 3-Step Feel-Felt-Found Verbal Tactic</title>
		<link>http://powerdiversity.com/new-podcast-the-3-step-feel-felt-found-verbal-tactic</link>
		<comments>http://powerdiversity.com/new-podcast-the-3-step-feel-felt-found-verbal-tactic#comments</comments>
		<pubDate>Wed, 30 Dec 2009 04:31:50 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[Communication Advice]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication trainer]]></category>
		<category><![CDATA[communications training]]></category>
		<category><![CDATA[effective communication skills]]></category>
		<category><![CDATA[onsite communicaiton training]]></category>
		<category><![CDATA[Power Phrases]]></category>
		<category><![CDATA[Professional Communication]]></category>
		<category><![CDATA[scripting]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=732</guid>
		<description><![CDATA[New Free Podcast&#8212;Would you like to be a more persuasive, savvy, unstoppable communicator? The feel-felt-found verbal technique is a great tool for immediately increasing your communication power&#8211;especially at work. Whether you&#8217;re dealing with difficult coworkers, delivering customer service, or persuading prospects, you will find this communication tactic to be useful and effective.  You will be equipped with a powerful [...]]]></description>
		<wfw:commentRss>http://powerdiversity.com/new-podcast-the-3-step-feel-felt-found-verbal-tactic/feed</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>2 Steps to Get Anyone to Tell You What They Really Think&#8211;Getting Honest Feedback Made Easy</title>
		<link>http://powerdiversity.com/2-steps-to-get-anyone-to-tell-you-what-they-really-think-getting-honest-feedback-made-easy</link>
		<comments>http://powerdiversity.com/2-steps-to-get-anyone-to-tell-you-what-they-really-think-getting-honest-feedback-made-easy#comments</comments>
		<pubDate>Mon, 21 Dec 2009 01:04:59 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Communication Tip of the Week]]></category>
		<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[Communication Advice]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communications training]]></category>
		<category><![CDATA[effective communication]]></category>
		<category><![CDATA[effective communication skills]]></category>
		<category><![CDATA[Magic Phrases]]></category>
		<category><![CDATA[onsite communicaiton training]]></category>
		<category><![CDATA[Onsite Communication Training]]></category>
		<category><![CDATA[scripting]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=694</guid>
		<description><![CDATA[Whether you&#8217;re involved in professional communication training workshops, or just attempting to develop your own interpersonal communication skills, learning how to get honest feedback from others should always be included in your agenda. This issue frequently comes up when I&#8217;m delivering on-site communication training seminars, so I thought I&#8217;d give you a quick tip you can [...]]]></description>
		<wfw:commentRss>http://powerdiversity.com/2-steps-to-get-anyone-to-tell-you-what-they-really-think-getting-honest-feedback-made-easy/feed</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Tip for Dealing with Angry or Emotional Customers</title>
		<link>http://powerdiversity.com/tip-for-dealing-with-angry-or-emotional-customers</link>
		<comments>http://powerdiversity.com/tip-for-dealing-with-angry-or-emotional-customers#comments</comments>
		<pubDate>Thu, 03 Dec 2009 01:40:11 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[Communication Advice]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[dealing with difficult people resources]]></category>
		<category><![CDATA[Difficult People]]></category>
		<category><![CDATA[Difficult People at Work]]></category>
		<category><![CDATA[effective communication]]></category>
		<category><![CDATA[Power Phrases]]></category>
		<category><![CDATA[Professional Communication]]></category>
		<category><![CDATA[scripting]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=642</guid>
		<description><![CDATA[When communicating with emotionally charged or angry customers, many of us try to calm them down by slowly, clearly, and logically telling them how we can help them with whatever technical issue they&#8217;re having. Basically, we speak to the logical side of their brain, when they&#8217;re speaking from the emotional side of their brain.
Don&#8217;t do [...]]]></description>
		<wfw:commentRss>http://powerdiversity.com/tip-for-dealing-with-angry-or-emotional-customers/feed</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>New Podcast: 2 Steps for Dealing with Difficult Customers and coworkers</title>
		<link>http://powerdiversity.com/new-podcast-2-steps-for-dealing-with-difficult-customers-and-coworkers</link>
		<comments>http://powerdiversity.com/new-podcast-2-steps-for-dealing-with-difficult-customers-and-coworkers#comments</comments>
		<pubDate>Tue, 01 Dec 2009 06:00:43 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[Communication Advice]]></category>
		<category><![CDATA[Communication Help]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[communications training]]></category>
		<category><![CDATA[Difficult People at Work]]></category>
		<category><![CDATA[effective communication]]></category>
		<category><![CDATA[effective communication skills]]></category>
		<category><![CDATA[Magic Phrases]]></category>
		<category><![CDATA[Power Phrases]]></category>
		<category><![CDATA[scripting]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=639</guid>
		<description><![CDATA[Do you struggle dealing with difficult and demanding customers and coworkers? In this professional communication training podcast, Dan O&#8217;Connor, one of the country&#8217;s most sought-after professional communication skills trainers, gives you tools to respond, rather than react, to difficult people, and defuse the situation. By learning simple power phrases and communication tactics such as these, [...]]]></description>
		<wfw:commentRss>http://powerdiversity.com/new-podcast-2-steps-for-dealing-with-difficult-customers-and-coworkers/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>New Podcast: The 4-Step Process for Saying No With Tact and Professionalism</title>
		<link>http://powerdiversity.com/new-podcast-the-4-step-process-for-saying-no-with-tact-and-professionalism</link>
		<comments>http://powerdiversity.com/new-podcast-the-4-step-process-for-saying-no-with-tact-and-professionalism#comments</comments>
		<pubDate>Sun, 29 Nov 2009 01:44:11 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[Communication Advice]]></category>
		<category><![CDATA[Communication Help]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[communication trainer]]></category>
		<category><![CDATA[communication training]]></category>
		<category><![CDATA[communications trainer]]></category>
		<category><![CDATA[communications training]]></category>
		<category><![CDATA[dealing with difficult people resources]]></category>
		<category><![CDATA[Difficult People at Work]]></category>
		<category><![CDATA[effective communication]]></category>
		<category><![CDATA[effective communication skills trainer]]></category>
		<category><![CDATA[Lead-In Lines]]></category>
		<category><![CDATA[Magic Phrases]]></category>
		<category><![CDATA[Power Phrases]]></category>
		<category><![CDATA[Professional Communication]]></category>
		<category><![CDATA[Saying No]]></category>
		<category><![CDATA[scripting]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=619</guid>
		<description><![CDATA[Have you been told that you need to learn how to say no more professionally? In this professional communication podcast, Dan teaches you the four-step process to saying no with professionalism, tact, and finesse. Take your professional communication skills to the next level with this powerful strategy.
To hear this podcast, go to our professional communication [...]]]></description>
		<wfw:commentRss>http://powerdiversity.com/new-podcast-the-4-step-process-for-saying-no-with-tact-and-professionalism/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>New Podcast: How to Create Winning Opening Lines for Difficult Conversations</title>
		<link>http://powerdiversity.com/new-podcast-how-to-create-winning-opening-lines-for-difficult-conversations</link>
		<comments>http://powerdiversity.com/new-podcast-how-to-create-winning-opening-lines-for-difficult-conversations#comments</comments>
		<pubDate>Wed, 25 Nov 2009 09:48:02 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[Communication Advice]]></category>
		<category><![CDATA[Communication Help]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[Lead-In Lines]]></category>
		<category><![CDATA[Power Phrases]]></category>
		<category><![CDATA[Professional Communication]]></category>
		<category><![CDATA[scripting]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=572</guid>
		<description><![CDATA[In Dan&#8217;s Professional Communication Tactics podcast, Dan gives you the tools you need to create winning opening lines for difficult conversations at work and at home. Check out the podcast at http://powerdiversity.com/podcasts.
]]></description>
		<wfw:commentRss>http://powerdiversity.com/new-podcast-how-to-create-winning-opening-lines-for-difficult-conversations/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Perfect Script for Impromptu Public Speaking</title>
		<link>http://powerdiversity.com/perfect-srcipt-for-impromptu-public-speaking</link>
		<comments>http://powerdiversity.com/perfect-srcipt-for-impromptu-public-speaking#comments</comments>
		<pubDate>Tue, 24 Nov 2009 02:41:42 +0000</pubDate>
		<dc:creator>Dan O</dc:creator>
				<category><![CDATA[Communication Tip of the Week]]></category>
		<category><![CDATA[Dan's Communication Blog]]></category>
		<category><![CDATA[Communication Advice]]></category>
		<category><![CDATA[Communication Help]]></category>
		<category><![CDATA[Communication Tips]]></category>
		<category><![CDATA[effective communication]]></category>
		<category><![CDATA[Lead-In Lines]]></category>
		<category><![CDATA[Magic Phrases]]></category>
		<category><![CDATA[Power Phrases]]></category>
		<category><![CDATA[scripting]]></category>

		<guid isPermaLink="false">http://powerdiversity.com/?p=496</guid>
		<description><![CDATA[Have you ever been asked to speak in public? How did it make you feel? How about speaking in public with no warning? Even easier, huh?
What are we so afraid of? Well, many things, but the vision that people tend to have is, Oh my gosh. What if I get up and my mind goes [...]]]></description>
		<wfw:commentRss>http://powerdiversity.com/perfect-srcipt-for-impromptu-public-speaking/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
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