CUSTOMER RESOURCES
SAMPLE QUICK-REFERENCE CARDS:
DAN’S QUICK-REFERENCE FLASH-CARDS
USED IN HIS ON-SITE COMMUNICATION,
BUSINESS WRITING, TEAM-BUILDING
AND DEALING WITH DIFFICULT PEOPLE
SEMINARS, WORKSHOPS, & KEYNOTES
SAMPLE WORKBOOKS AND COURSE DESCRIPTIONS:
Sample Workbook for “Customer Service and Communication Skills for Techies and Other Left-Brainers”: COMM_Techies_Workbook
Sample Course Description for “Customer Service and Communication Skills for Techies and Other Left-Brainers” :Techies Communication Skills
QUIZZES/TESTS/ASSESSMENTS:
CLICK HERE to go to our quizzes and assessments page
WORKSHEETS THAT ACCOMPANY DAN’S
PROFESSIONAL COMMUNICATION TACTICS
AUDIO AND BLOG TRAINING SESSIONS:
- 2 Steps to Developing Knock-Out Magic Power Phrases
- Meditation Society of Australia Site–Free Meditation Training Podcasts–Terrific!
- The 4-Step Process for Dealing with THE BLAMER at Work (Difficult Customer)
- Availability Monitor Sign for dealing with time-wasters and time-suckers at work
- The 6 Steps For Dealing With Someone Who Cries (A Cry-Baby) at Work
- The 4-Step “Disengage to Stop the Rage” Process
- Interview Question Card
- “Saying No” Cheat Sheet
- How to Develop Winning Opening Lines for Difficult Conversations
- 4 Magic Phrases To Get You Out of Any Communication Jam
- Danger Phrase List Template
SAY THIS NOT THAT Quick Reference Cards
Lessons 1-21 Quick Reference Cards in PFD
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ENERGY VAMPIRE SLAYING: 101 Materials