CUSTOMER RESOURCES
CLICK BELOW TO DOWNLOAD DAN’S QUICK-REFERENCE FLASH-CARDS USED IN HIS ON-SITE COMMUNICATION, BUSINESS WRITING, AND DEALING WITH DIFFICULT PEOPLE SEMINARS.
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Sample Workbook for “Customer Service and Communication Skills for Techies and Other Left-Brainers.”: COMM_Techies_workbook
Sample Course Description for “Customer Service and Communication Skills for Techies and Other Left-Brainers.” :Techies Communication skills
CLICK BELOW TO TAKE THE “Can You Spot the Fake Smile?” Quiz for right-brain development.
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CLICK BELOW TO TAKE OUR ON-LINE QUIZ: WHICH ENNEAGRAM NUMBER ARE YOU?
Tools that accompany Dan’s podcasts and blogs:
From Dan’s Professional Communication Series:
Download the worksheets that go along with Dan’s professional communication tactics and strategies podcasts and blogs.
- 2 Steps to Developing Knock-Out Magic Power Phrases
- Meditation Society of Australia Site–Free Meditation Training Podcasts–Terrific!
- The 4-Step Process for Dealing with THE BLAMER at Work (Difficult Customer)
- Availability Monitor Sign for dealing with time-wasters and time-suckers at work
- The 6 Steps For Dealing With Someone Who Cries (A Cry-Baby) at Work
- The 4-Step “Disengage to Stop the Rage” Process
- Interview Question Card
- “Saying No” Cheat Sheet
- How to Develop Winning Opening Lines for Difficult Conversations
- 4 Magic Phrases To Get You Out of Any Communication Jam
- Danger Phrase List Template
